Key Account Manager
3 weeks ago
Job Title: Key Account Manager (west)
Location: Carryfast Logistics Indore
Position Reports to: Operation Head
Job summary: We are seeking a dynamic and results-oriented Key Account Manager with extensive experience in 3PL logistics. The ideal candidate will be responsible for managing multiple depot operations, transportation business, and ensuring the delivery of high-quality services to key clients and prospects. This role requires a strategic thinker with excellent client relationship management, operational knowledge, and strong people management skills to achieve organizational objectives.
Responsibilities:
- Develop and maintain strong relationships with key clients and prospects to ensure loyalty and prevent turnover to competitors.
- Serve as a primary liaison between clients, the operations team, and other stakeholders.
- Ensure client satisfaction and foster a customer-centric approach.
- Manage multiple depot operations and transportation activities.
- Ensure the seamless execution of warehousing operations, inventory management, and transportation services.
- Maintain compliance with quality, safety, and housekeeping norms.
- Implement a directional and process-oriented approach to achieve organizational and client objectives related to cost, profit, and service.
- Prepare and present regular progress reports and forecasts to internal and external stakeholders using key account metrics.
- Ensure the timely submission of daily, fortnightly, and monthly reports for CFA and principal clients.
- Identify opportunities to generate repeat business and enhance the client portfolio.
- Deliver services and solutions that meet or exceed customer expectations.
- Manage and motivate direct and virtual teams to align with corporate objectives.
- Develop a culture of continuous improvement and operational efficiency.
- Foster effective communication and collaboration among team members.
Education: Graduate degree required; MBA preferred.
Experience: Minimum of 5 years of experience in the 3PL logistics industry.
Soft Skills:
- Excellent communication and presentation skills.
- Strong problem-solving abilities.
- Effective team management skills.
- Customer service orientation.
- Quick learner with the ability to adapt in high-pressure environments.
- Strong time management skills.
IT Skills:
- Proficiency in advanced Excel and PowerPoint.
- Familiarity with Power BI is preferred.
- Knowledge of SAP, Oracle, and WMS & inventory management software.
Hiring Budget: up to 08 Lacs per annum CTC
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Bhiwandi, India Carryfast Logistics Pvt Ltd Full timeJob Title: Key Account Manager (west)Location: Carryfast Logistics IndorePosition Reports to: Operation HeadJob summary: We are seeking a dynamic and results-oriented Key Account Manager with extensive experience in 3PL logistics. The ideal candidate will be responsible for managing multiple depot operations, transportation business, and ensuring the...
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