Business Product Management- DGM/ GM- Offline Merchants

Job Description About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role- We are looking for a dynamic and detail-oriented Business-Product & Program Manager to drive the evolution of merchant onboarding, device deployment, and service flows for Paytm's offline merchant ecosystem. This role sits at the intersection of business, product, and operations ensuring seamless onboarding journeys, strong policy alignment, and smooth collaboration across teams. The ideal candidate has a strong understanding of merchant acquiring flows (DIY and Assisted), can translate business goals into scalable product solutions, and can manage complex cross-functional programs with speed and precision. Key Responsibilities 1. Merchant Onboarding & Product Flow Management - Design, optimize, and manage merchant onboarding journeys across both DIY and Assisted channels. - Drive improvements in conversion rates and turnaround times for onboarding journeys. - Partner with product and tech teams to build scalable solutions for merchant acquisition. 2. Device Deployment & QR Mapping - Define and manage Device Deployment Flows for Soundbox (SB) and EDC terminals. - Streamline and own the QR mapping flows ensuring frictionless merchant activation. - Collaborate with logistics, ops, and product teams to ensure deployment SLAs and policy adherence. 3. Revisit & Service Flows - Structure and improve revisit journeys to enhance merchant reactivation and upgrade experiences. - Own service flow definitions and ensure they are integrated with backend and partner systems. 4. Policy & Compliance Alignment - Liaison with risk, compliance, and policy teams to align onboarding & document collection policies with regulatory and internal standards. - Proactively identify gaps in process and documentation, driving compliance-led product improvements. 5. Program Management & Execution - Lead cross-functional program planning and execution across Product, Tech, Ops, Risk, and Business teams. - Define and track OKRs, monitor program health, and ensure timely delivery of initiatives. - Drive issue resolution, risk mitigation, and stakeholder communication for all onboarding and deployment journeys. Qualifications & Experience - 58 years of experience in Product Management / Program Management / Business Strategy roles in payments, fintech, banking, or allied industries. - Strong understanding of merchant onboarding, device deployment, and KYC documentation flows. - Experience working with cross-functional teams (Product, Tech, Operations, Risk, Compliance). - Excellent problem-solving, data interpretation, and program execution skills. - Proven ability to influence stakeholders and drive alignment across multiple teams. Preferred Skills - Prior experience in merchant acquiring / payments / POS / QR ecosystem. - Familiarity with regulatory and policy frameworks for merchant onboarding. - Strong project management capabilities and ability to handle multiple initiatives simultaneously. - Structured communication, analytical thinking, and execution excellence. Why Join Us Opportunity to work at the forefront of India's offline payments ecosystem. Build and scale solutions impacting millions of merchants nationwide. Work with a fast-moving, collaborative team driving high-impact business outcomes. Compensation:If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story