Business Analyst

20 hours ago

Pune, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

Urgent Hiring || Business Analyst || Pune Profile: Business analyst Experience: Min 5 to 8 years CTC : upto 15–20 lpa (depend on the interview) Location - Pune Working days – 5days (9 to 6pm or 10 to 7pm) Job Description - Captures customer’s and service providers’ requirements into user stories, helps to solution the approach and manage the overall implementation process in cooperation with developers - Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation - Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff - Support the test phases with the test team - Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers - Support and create any necessary project documentation that relates to evidencing our requirements and their traceability. Documenting our processes and procedures and supporting the creation of solution and operations documents - Very good Understanding Scrum Methodology - Willingness and quick learning of new business domains - Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently - Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members - Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, - Decompose high-level information into details, - Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members - Use of industry recognized technologies line MS applications in order to facilitate work environment - Demonstrate experience in communicating across all levels of an organization, at the most senior level - 5 to 8 years of experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC - Preferred experience in ServiceNow ITSM, HRSD, GRC modules

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