Senior Product Analytics Associate

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Pune, and Chennai.

Position Summary: We are looking for aSenior Product Analytics Associateto join our team in Chennai to drive improvement and value in the athenahealth product. You will partner with Product Management, Development, and Strategy teams to support planning and decision-making by providing relevant and timely athenaOne-based data, analytics, and insights.

Your responsibilities will include exploring opportunities for product improvement, assessing the impact of product decisions on clients, informing backlog prioritization through research and investigation, and building and monitoring effective release metrics and KPIs.

About You: You are passionate about problem-solving and know how to energize cross-functional teams around a challenge. You use data to identify and prioritize solutions and are skilled at creating meaningful analyses with large, complex datasets. You are proficient in query languages, ETL tools, data modeling, and data visualization. You have strong attention to detail and thrive when tackling new problems and supporting innovation.

The Team: We are a diverse group of athenistas who believe that smart use of data leads to better products and greater value for our clients. We don't just pull data and create analyses-we craft compelling stories driven by customer context and athenahealth's vision. We believe in supporting each other and that learning is always part of the job.

Job Responsibilities

- Collaborate with Product Managers to define success metrics and promote the use of outcome-driven measures
- Extract user, transaction, and other data from complex systems to create reports and analyses
- Synthesize results to evaluate experiments and recommend next steps
- Create and maintain user-friendly visuals (e.g., dashboards, report cards) to keep Product teams informed of product/feature performance
- Promote the use of standardized data assets and metrics, identifying and addressing gaps as needed
- Build and maintain strong, collaborative relationships with product teams

Typical Qualifications

- Ability to synthesize complex, high-volume, and sometimes contradictory information to solve business problems
- Demonstrated experience using a variety of tools, techniques, and processes to gather and report data
- Strong communication skills, with the ability to convey technical ideas to diverse audiences
- Proven ability to collaborate across internal and external stakeholders
- Ability to provide sound rationale for recommendations and gain stakeholder buy-in
- Excellent verbal and written communication skills

Education and Experience

- Bachelor's degree required a degree (Bachelor's or Master's) in a quantitative discipline such as Computer Science, Data Engineering, Data Science, Statistics, Analytics, or Information Systems is preferred
- 5+ years of professional experience, including at least 4 years in data analytics or data science
- Strong understanding of database technologies and proficiency in SQL
- Experience with analytical tools and methods, including data visualization platforms (e.g., Tableau, Power BI) and programming languages (e.g., Python, R)

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