Global Travel Services Lead

About Lowe s Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States With total fiscal year 2024 sales of more than 83 billion Lowe s operates over 1 700 home improvement stores and employs approximately 300 000 associates Based in Mooresville N C Lowe s supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need For more information visit Lowes com Lowe s India the Global Capability Center of Lowe s Companies Inc is a hub for driving our technology business analytics and shared services strategy Based in Bengaluru with over 4 500 associates it powers innovations across omnichannel retail AI ML enterprise architecture supply chain and customer experience From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform Lowe s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability For more information visit About the Team Lowe s Global Business Travel team is responsible for responsible business travel operations which drives relationships with key internal stakeholders and business units and maintaining alignment with regional global goals Job Summary Lowe s is seeking a Global Business Travel subject matter expert who will be responsible for our business travel operations This exciting position is designed for an individual that is very customer focused self-motivated and has a passion to solve travel issues in an efficient manner The applicant will be accountable for business travel operations especially for NORAM region and C-Suite travel driving relationships with key internal stakeholders and business units and maintaining alignment with regional global goals Roles Responsibilities Core Responsibilities Responsible for coordinating all aspects of business travel arrangements and closely work with associates TMC airlines hotels etc for smooth and efficient travel logistics while maintaining adherence to travel policies and budgets Suggest business travel initiatives and savings opportunities by analyzing travel trends and traveler behavior Drive Policy compliance operational efficiencies and digitization Assist associates on policy guidelines Leverage expertise and tools from travel related vendors to operationalize the program Track TMC performance handling service level expectations Meet overall monitoring goals and SLA metrics Overseeing business travel policy compliance Provide operational support during emergency situations Experience in handling Disaster Management will be an added advantage Work with global colleagues to create a strong diverse culture Serve as the central point of contact for trouble shooting queries from individuals arrangers or the wider administrative community e g Stores DC Act as a system administrator Produce regular reporting In collaboration with tools assist in group bookings Disaster Management Senior Management travel etc Provide navigational support for the online booking tool or internal global travel site Bridge between TMC and Lowe s associates Will be responsible for daily coordination for internal queries support of Lowe s associates Ensure closing all open cases to resolve technical issues in accordance with applicable SLA Create and maintain a centralized data base for all global vendors including expiration and renewal statuses Years of Experience 5 years experience in Corporate Travel Management - The successful candidate must have effective communication skills and experience in Travel Supplier Management in the India market Must have online booking tool experience knowledge of group bookings will be beneficial Education Qualification Certifications optional Required Minimum Qualifications Bachelor s degree or master s Degree Skill Set Required Primary Skills Must have Vendor Management Skills Global Travel Category management skills Negotiation Sourcing skills Experience with MS Excel - ability to design enhance and maintain spreadsheets Strong business travel management operations accuracy and attention to detail Service minded with high focus on support helping users Interact professionally with associates and suppliers Lowe s is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law