Hindi & malayalam - Domestic voice process

3 weeks ago

Hyderabad Bengaluru Chennai, India Creative Hands Hr Full time
Job Description

Key Responsibilities:

- Handle inbound/outbound calls in Hindi and Malayalam for customer support or telecalling.
- Answer queries related to products, services, billing, or complaints.
- Record customer information and feedback accurately in the system.
- Maintain a positive attitude and ensure customer satisfaction.
- Escalate unresolved issues to the team leader as required.
- Follow call handling scripts and process workflows as per company guidelines.
- Meet daily and weekly targets for call volume and quality.

Eligibility & Requirements:

- Qualification: 12th pass or any graduate.
- Language: Fluency in Hindi and Malayalam is mandatory.
- Freshers are welcome; prior experience in voice process/customer service is a plus.
- Good communication and listening skills.
- Basic computer knowledge and typing ability.
- Willingness to work in rotational shifts (day shifts mostly for domestic processes).

Preferred Skills:

- Ability to handle high call volumes and work under pressure.
- Customer-oriented with a polite and calm approach.
- Familiarity with CRM software is an added advantage.

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