Microsoft Dynamics Consultant

4 weeks ago

India Cochin Kochi Ernakulam Princeton America Full time

Job Description Department: Functional Job Type: Permanent Experience: 3- 5 years Qualification: Any Graduation Job Responsibility - Translating business requirements into functional specifications and solution design documentation. - Preparing detailed documentation such as BRDs, FRDs, use cases, user stories, and workflows. - Assisting in aligning CRM capabilities with business processes and identifying areas for improvement or automation. - Collaborating with technical teams to ensure accurate translation of functional requirements into system customizations. - Offering a consultative approach and listening to client requirements and delivering accordingly - Might be required to operate in a Business Analysis role working closely with customers to define requirements, create reports and documentation - Supporting system testing, user training, and go-live preparation. - Creating user guides, training materials, and process documentation. - Providing post-implementation support and functional enhancements based on user feedback. - Acting as a trusted advisor to clients, offering insights and CRM best practices aligned with business needs. - Participating in client demos and discussions to present functional capabilities of Microsoft Dynamics 365 CRM solutions. Skills - 3-5 years of experience with 13 years of experience in Microsoft Dynamics 365 CRM in a functional or business analyst role. - Strong understanding of CRM modules and business process mapping. - Proficiency in documenting and analyzing business requirements and translating them into system functionality. - Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is preferred. - Strong communication and stakeholder engagement skills. - Ability to prepare and deliver effective documentation and training. - Analytical mindset with a detail-oriented approach to problem-solving. - Team player with the ability to work independently in a fast-paced environment.

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