3 Days Left: Aws

Hello Visionary We know that the only way a business thrive is if our people are growing That s why we always put our people first Our global diverse team would be happy to support you and challenge you to grow in new ways Who knows where our shared journey will take you We are looking for AWS L2 Support Engineer Remote On-Call Duties This will be Remote work Timings- 6 30 PM to 3 30 AM IST We are seeking a highly motivated and technically skilled Support Engineer L2 L3 to join our dynamic team providing world-class support for our financial application hosted in AWS and data analytics The ideal candidate will have strong troubleshooting skills experience with various AWS services and the ability to assist stakeholders in resolving technical issues effectively You ll make a difference by having key responsibilities as mentioned below Advanced Troubleshooting Diagnose and resolve complex issues related to AWS services e g EC2 S3 RDS Secrets manager System manager Log watch IAM misconfigurations Incident Management Provide L1 L2 support by monitoring triaging and resolving customer issues related to the platform Customer Interaction Communicate with stockholders through email incident management tool and phone to understand and address their concerns ensuring excellent customer satisfaction Escalation Collaborate with development team and engineering for unresolved issues ensuring a smooth handoff with detailed issue documentation Documentation Create and update knowledge base articles FAQs and customer-facing documentation based on resolved issues - Maintain detailed records of customer interactions and issue resolutions in the ticketing system System Monitoring and Maintenance - Proactively monitor environments for alerts and potential issues - Perform routine health checks and provide recommendations for optimizationProviding timely status to the customers management Required Skills and Qualifications Technical Skills Strong understanding of various AWS services like EC2 RDS Open Search Service S3 RDS failures Secrets manager System manager log watch IAM etc Experience with Linux and basic commanding and shell scripting Basic knowledge of networking fundamentals e g DNS IP routing firewalls Exposure to monitoring tools e g Prometheus Grafana and logging systems ELK Knowledge of database systems with basic sql scripting Excellent verbal and written communication skills for clear and professional interaction with stakeholders Strong analytical and problem-solving abilities Ability to prioritize and manage multiple support tickets efficiently Customer-focused mindset with a dedication to providing timely and effective support You ll win us over by Holding a graduate B Tech B E in Information Technology Computers 3 years in a technical support or operations role on AWS hosted applications Experience in finance domain is highly preferred AWS Certified Cloud Practitioner and AWS Certified Solutions Architect - Associate is plus Remote Work Requirements Must have a reliable internet connection and a dedicated workspace to support uninterrupted work Be available during core business hours and flexible for after-hours meetings if required Must perform remote duties while residing in the same city as the company s base location On-Call Expectations Participate in a weekly rotational on-call schedule e g 1 week on-call every 2 weeks Respond to critical incidents within 15 minutes of notification Work closely with the team to ensure smooth handovers after the on-call period Create a better TomorrowWithUs This role based in Pune is an individual contributor position You may be required to visit other locations within India and internationally In return you ll have the opportunity to work with teams shaping the future At Siemens we are a collection of over 312 000 minds building the future one day at a time worldwide We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve All employment decisions at Siemens are based on qualifications merit and business need Bring your curiosity and imagination and help us shape tomorrow Find out more about Siemens careers at www siemens com careers