Sr Technical Services Engineer

Job Description

Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multi-tenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.

Headquartered in Boston, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at www.devo.com.

Job Summary

Technical Services Engineers are responsible for systems implementation, configuration, training, and content development for our customers of the Devo Data Analytics Platform.

Responsibilities

- Develops and delivers detailed technology solutions, based on Devos platform, through consulting project activities.
- Support system architecture definition, hardware/software specification and/or design, implementation, testing, client training, problem identification, and solution deployment.
- Develops parsers, dashboards, alerts and other content in the Devo platform based upon customer requirements.
- Operates as part of a project team consisting of other PS engineers and technical program managers to achieve and exceed customer goals and expectations.
- May participate in sales and proposal presentations in addition to completing ongoing team account activities.
- Identifies additional product/services opportunities in customer organization.
- Responsible for translating the clients business requirements into specific systems, applications or process designs for very large complex technology solutions and integrating architecture.
- Acts as an advocate for the customer in internal meetings.

Must be able to operate at the customers offices as needed.

The job may require travel.

Requirements

- BS/BA degree in a technical field, or equivalent experience.
- 3+ years experience in a technical services implementation and/or software engineering role.
- Experienced in development of regular expressions for extracting/parsing data.
- Experience developing scripts with python is required.
- Experience with AWS (S3, lambda, CloudTrails, etc) is highly desired.
- Must have experience writing queries and working with big data.
- Must have experience in working with customers/clients to install and configure technology products is required.
- Experience with cyber security or enterprise log management products is preferred.
- Extensive experience with Linux and Windows operating systems.
- Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines.
- Demonstrates proficient and effective presentation skills.
- Effective written and verbal communication and interpersonal skills.
- Experience with configuring/installing products like Splunk, Elastic, Arcsight, Qradar and similar products is highly desirable.
- Experience with Javascript, Perl, TCL and or any other similar technologies is preferred.
- Experience with data visualization tools such as Power BI or tableau is preferred
- Preferably have worked for a SIEM vendor
- Preferably have deployed a SIEM
- Preferably have worked in a SOC and/or delivered consulting in this area.

COMPETENCIES

- Action Oriented
- Plans & Aligns
- Manages complexity
- Collaborates
- Communicates Effectively
- Customer Focus
- Resourcefulness
- Drives Results
- Tech Savvy
- Interpersonal Savvy

Background Experience

- Regular Expressions
- Data Parsing
- Python
- CLI, APIs and UI.
- Big Data Query Languages (SPL, SQL, Linq, etc)
- Syslog
- Git / Jira / Confluence
- Linux/Windows Operating Systems
- Data visualization tools
- Cyber Security experience is preferred

WHY WORK AT DEVO

- Focus on Security and Data Analytics: If youre passionate about security operations, data analytics, or enterprise-level IT infrastructure, we will offer you a chance to be part of a platform that helps organizations monitor and secure their systems in an increasingly digital world. You will have the opportunity to work with innovative products that solve real-world challenges.
- Career growth: Youll join a company where we value our people and provide the tremendous opportunities that come with a hyper-growth organization. To grow as a professional our development programs include:

- Company-paid job-related technical certifications.
- Personal development plans based on career paths.
- Full support for internal job movements as part of career development.

- Work-Life Balance: We promote a healthy work-life balance with flexible working conditions, including remote work opportunities.
- Multicultural environment: With offices and clients globally, we offer a chance to work in a multicultural environment, giving our employees international exposure and the opportunity to collaborate across regions.

Comprehensive Benefits

- Medical health insurance: at Devo, we believe in taking care of not just our employees, but also their families
- Life insurance.
- To end hardware
- Employee referral program get a bonus for helping friends get jobs at Devo
- Employee Stock Option Plan
- Office centrally located in Noida, featuring a well-stocked kitchen with free coffee/tea, cookies, and fruit every day
- Gender and diversity initiatives to increase visibility, inclusion and sense of belonging

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