HRO CS Upmarket Payroll

3 weeks ago

Hyderabad, Telangana, India ADP Solutions Full time
Job Description

The Payroll Support Specialist supports Comprehensive Services Client users on Workforce Now and related applications by processing payroll, providing guidance in response to a wide variety of questions and issues presented by Clients Payroll Administrators. The person in this role will process payrolls for clients in the US time zone and use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases.

Key Responsibilities:

- Client Facing; works in an inbound/outbound phone support model
- Provides WFN/AutoPay Payroll Technology support
- Processes Payroll Support Client queries and relationship
- Payroll Processing and handles Questions and Issues
- Conducts Initial Issue Troubleshooting
- Works with internal teams to resolve complex issues
- Responsible for Quarter and Year End Activities

Competencies:

- Requires a high-level payroll knowledge including payroll skills
- Accuracy, since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP
- Basic knowledge of payroll tax principles and wage and hour laws
- Strong verbal and written communication skills
- Ability to analyze and resolve problems through effective customer interface and communication
- Must be able to work under time constraints to ensure that deadlines are met
- Excellent Professional Customer Service Skills
- Strong Process and documentation skills
- Strong Research Skills
- Proficient in MS Office applications, especially Word and Excel
- Proficiency in using PC

PSS Eligibility:

- Graduate
- Willing to work in US/Night Shifts and a voice role
- Excellent Communication skills
- Prior Client Facing Role preferred
- FPC/CPP certification and US Payroll Experience will be an added advantage
- Worked for a year in the current role/process
- Has not been a part of any coaching/improvement plan in the past 1 year

AM/SC Eligibility:

- Graduate
- Willing to work in US/Night Shifts and a voice role
- Excellent Communication skills
- Prior Client Facing Role preferred
- FPC/CPP certification and US Payroll Experience will be an added advantage
- Worked for at least 18 months in the current role/process
- Has not been a part of any coaching/improvement plan in the past 1 year
- Willing to work in an Individual Contributor Role

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