▷ (High Salary) Service Engineer – Merchant Automation
7 days ago
Greetings from Synergy Resource Solutions www synergyresource co in a leading HR Consultancy Firm Our client company is global market leader in Maritime Industry They have offices around the globe and into Maritime business for last 200 years Company is an international knowledge-based group that supplies high technology systems and solutions to customers in the oil and gas industry the merchant marine Digital and the defence and aerospace industries Position Service Engineer - Merchant Automation Qualification - B E Diploma in Instrumentation Electronics or Electrical Engineering Experience - 0 to 2 years of relevant experience in the Maritime industry with a proven track record Location - Navi Mumbai Reports To - Team Lead Job Overview As a Service Engineer in the Global Customer Support division you will be responsible for providing technical services on Merchant Automation systems including troubleshooting installation maintenance and repair This role requires a strong technical foundation in Marine Automation and control systems with the ability to work on-site offshore and travel on short notice You will play a key role in ensuring reliable service delivery regulatory compliance and customer satisfaction Qualifications Experience B E Diploma in Instrumentation Electronics or Electrical Engineering 0 to 2 years of relevant experience in the Maritime industry with a proven track record Hands-on experience in Marine Automation and Control Systems Good understanding of Marine Automation products switchboards control systems and engines Meticulous and methodical approach to case handling Experience with preventive maintenance field modifications and fault resolution Skills Strong focus on quality and service excellence Effective communication skills with proficiency in verbal and written English Self-driven proactive and customer focused Analytical and solution-oriented mindset Ability to work independently as well as in a team Flexibility and adaptability to demanding schedules and conditions Roles Responsibilities Perform basic troubleshooting installation maintenance and repair of designated automation equipment Diagnose technical issues evaluate options and implement solutions effectively Carry out preventive maintenance and field modifications as required Maintain accurate service logs reports and records in a timely manner Ensure clear and regular communication with customers to provide resolution and follow-up Adhere to Health Safety Environmental and regulatory requirements during service delivery Utilize the escalation process to resolve complex customer service issues Support identification of sales opportunities including new contracts renewals and system upgrades Collaborate with the local and regional teams to ensure efficient service delivery Comply with regulatory and company standards at all times Travel Extensive travel whenever required Prepared to travel on short notice To possess valid travel document Willingness to travel to any part of the world wherever company feels safe to travel Candidates having matching experience qualification can share their updated resume with details of their present salary expectations notice period
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