Principal Customer Success Services Engineer

Job Description Customer Success Services (CSS) Are you passionate about problem solving If you are enthusiastic to learn cutting edge technologies, you have interest in innovation and you are customer-centric- we want you with us Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for an experienced and self-motivated Sr. / Sr. Principal Support Engineer - EBS Apps Developer. Join the team of highly skilled technical experts who build and maintain our clients technical landscapes through tailored support services. The EBS Oracle Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects. He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment. Your Opportunity We are looking for flexible and open-minded experts, able to work with different technologies, and address complex architectures, on premises, cloud, or Hybrid environments. We look for engineers who can quickly learn and who are willing to work with new and innovative products and solutions, and who are capable to interact and collaborate with people in different teams globally to provide always the best-tailored solution to Oracle customers. CSS offers a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-prem and in cloud environments. SKILLS: - Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must. - Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF, APEX is a must. - Java, ADF, JET and PaaS skills. - Oracle relevant technical Certification. - Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS). - Strong analytical and problem solving skills - Technical troubleshooting experience. Our Ideal Candidate In addition to the technical capabilities, our ideal candidate is a person who: - The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts - Resource should be able to independently work on CEMLI objects - Design, develop and test - Technically good in development and experience on EBS Financial Modules - Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to CEMLI's - Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business - Report progress/status/risk/issues on development at regular basis. - Resource should be able to manage the complete development pipeline and manage the scope, time and cost and delivery of all the CEMLIs - Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time. - Resource should be able to understand customer requirements/user stories and implement practical solutions. - Resource should have hands on knowledge and expertise on Oracle EBS R12 and Fusion/SaaS modules - Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another. REQUIREMENTS: - Minimum 10 years of relevant experience. - Excellent problem-solving skills and troubleshooting skills. - Ability to work effectively in a team, collaborating with stakeholders to solve business needs. - Strong communication and teamwork skills. - Self driven and result oriented - Collaborate with product owners, QA teams, and stakeholders to understand requirements, work on user stories/backlog items, and ensure high-quality delivery. - Ability to keep track of schedules and ensure on-time delivery of assigned tasks, optimizing pace and meeting deadlines. - Participate in standup meetings and provide progress updates regularly. - Experience in understanding customer requirement. - Good knowledge of business processes and application setups. - Good Technical expertise on EBS/integrations architecture Fluent English (other additional languages will be also valued) - Availability to travel and work onsite at customers by not less than 50% - Availability to work 24x7 (on-call) RESPONSIBILITIES: - Work on developing technical solutions to meet business requirements gathered and documented by functional consultant - Identify and resolve key issues related to code change requirements and bug fixes - Support Oracle ERP products and services from the technical aspect in line with the contractual agreement - Works with support to resolve Customers SRs. - Conduct knowledge transfer sessions both within the Oracle team and to end users. - Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work. - To develop and manage the technical relationship with a designated account(s) in order to maximize the value of CSS to the customer, - To develop and maintain trusted relationships with the other Oracle contacts within designated account(s) and relevant third parties, - To act as the technical primary point of contact for Oracle Support - To safeguard customer satisfaction, and renewal, through quality delivery and added value. - Engage directly in architectural tasks and collaborate with colleagues to implement best practices specific to the projects. - Detect and address performance challenges, security issues, and other technical concerns proactively. - Analyze, troubleshoot and solve whenever feasible, the issues the customer may face using Oracle products. - Identify required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience - Escalate at the right time customer issues to Technical Account Manager where relevant - Ensure adherence to internal methodology, tools and quality standards - Actively participate on Services development. - Actively collaborate with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results. Career Level - IC4 Career Level - IC4