Principal Consultant Dynamics 365 Technical Developer

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role Principal Consultant - Dynamics 365 Technical Developer We are seeking an experienced Dynamics 365 Technical Developer to provide L2/L3 support, system administration, and DevOps services for Microsoft Dynamics 365 Finance & Operations (F&O) and related components. The role requires a strong understanding of ERP technical architecture, Azure DevOps pipelines, system performance monitoring, and environment management across DEV, UAT, and PROD instances. This position involves working closely with functional consultants, solution architects, and client IT teams to ensure system stability, performance optimization, and continuous delivery within a managed services framework. Technical Support (L2/L3) - Provide advanced technical troubleshooting and resolution for issues escalated from L1 and functional teams. - Diagnose and resolve issues in X++ code, integrations, data entities, batch jobs, and system performance. - Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes. - Manage and maintain integrations with external systems (via Data Management Framework, Azure Logic Apps, Power Automate, APIs, etc.). 2. System Administration & Environment Management - Coordinate with Microsoft for service requests and environment-related activities. - Monitor batch jobs, alerts, system performance metrics, and database health. - Handle user access management, security roles, and audit compliance activities. 3. DevOps & Release Management - Design, implement, and maintain Azure DevOps CI/CD pipelines for build, deploy, and release automation. - Manage code branching, merge, and version control in Azure DevOps repositories. - Coordinate build validations and code deployments across multiple environments (DEV UAT PROD). - Ensure adherence to release governance, quality gates, and deployment documentation. 4. Continuous Improvement & Optimization - Work on performance tuning, code refactoring, and data cleanup activities. - Collaborate with functional teams to implement system enhancements and automation solutions. - Identify opportunities for optimization using Power Platform (Power Automate, Power Apps) and Azure services. Qualifications we seek in you Minimum Qualifications: - Strong experience as a Technical Developer or Technical Support Engineer in Dynamics 365 Finance & Operations (or AX 2012). - Strong expertise in X++ development, extensions, AOT, data entities, and integrations. - Hands-on experience with Azure DevOps (Pipelines, Repos, Boards) and D365 LCS environment management. - Good knowledge of D365 System Administration, Batch job monitoring, User and Role management, and Database performance checks. - Understanding ofdata migration, Logic Apps middleware, Power Platform integrations, and API-based connectivity. - Experience in CI/CD pipeline setup and release automation for Dynamics 365. - Familiarity with SQL Server, Azure Cloud Services, and Application Insights. - Strong problem-solving and analytical skills with a focus on incident prevention and system reliability. Preferred Qualifications: - Microsoft Certified: Dynamics 365 Finance & Operations Apps Developer Associate. - Experience in Managed Services or AMS model for global ERP environments. - Exposure toPower BI, Fabric, or Azure Data Lake integrations. - Basic scripting knowledge in PowerShell or Python for automation. Soft Skills: - Strong communication and coordination skills with multi-functional and client teams. - Ability to work in a 24x7 support environment (on-call rotation may apply). - Proactive mindset with ownership of incident resolution and improvement initiatives. - Strong documentation discipline and adherence to support SLAs and ITIL practices. Education: - Bachelor%27s degree in Computer Science, Information Systems, or related field (or equivalent experience) preferred. Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.