Reservations Executive

2 weeks ago


Vadodara, Gujarat, India GIRI Hotels Full time
Position Title: Reservation Executive

Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations.

Key Responsibilities:

1. Reservation Management:

- Handle inbound reservations via phone, email, and online channels for multiple properties under the brand's portfolio.
- Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed.
- Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.

1. Customer Service:

- Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies.
- Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events.
- Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.

1. Data Entry & System Updates:

- Maintain accurate and up-to-date reservation records in the central reservation system (CRS).
- Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated.
- Monitor availability across properties to avoid overbookings and ensure proper allocation.

1. Sales & Upselling:

- Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options.
- Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities.
- Achieve daily/weekly/monthly targets for upselling and overall reservations.

1. Team Collaboration:

- Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences.
- Support team members in maintaining high operational standards and guest satisfaction.

1. Reporting & Administrative Tasks:

- Assist in preparing reservation reports, tracking occupancy, and identifying trends.
- Contribute to the forecasting of demand and revenue, helping with inventory management.

1. Compliance & Brand Standards:

- Ensure all reservation procedures align with brand standards, policies, and industry best practices.
- Maintain a high level of knowledge about the brand's properties, facilities, and offerings to accurately inform guests and help with decision-making.

1. Training & Development:

- Stay informed about new tools, systems, and technologies used in central reservations.
- Participate in training programs to enhance product knowledge, sales techniques, and customer service skills

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

- Happy - nice to be around and friendly
- Humble - willing to learn
- Helpful - team player, always willing to pitch in, looking for ways to be productive

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay Range

Max 6 LPA
  • Sales Executive

    2 weeks ago


    Vadodara, Gujarat, India INDUSKART ENGITECH LLP Full time

    Sales Quotation working in excel. Excel skills should be excellent. Sales Opportunities, Sales Inquiries and Prepare and Send Quotations & Follow ups at any level Sales Order, Invoicing, Invoice Payments, Sales Returns SO to Inventory Tracking and Generating Purchase Indent Timely Order Fulfillment, Coordinate with Dispatch Department and Follow ups ...


  • Vadodara, Gujarat, India Bechtel Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...


  • Vadodara, Gujarat, India Bechtel Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well...


  • Vadodara, India GIRI Hotels Full time

    Position Title: Reservation Executive Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail,...


  • Alkapuri, Vadodara, Gujarat, India Marriott International, Inc Full time

    **Job Number** 23206406 **Job Category** Reservations **Location** Fairfield by Marriott Vadodara, RC Dutt Road, Vadodara, Alkapuri, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...


  • Vadodara, Gujarat, India Right Resources Full time

    Excellent opportunity to work for an **UK based MNC** having office in **Vadodara, India** to manage the **Reservations/Bookings for Hotels in UK**. Needs to report to Line Manager and Directors. **Salary : Up to 30000/- pm.** **Experience : Minimum 1 years** **Job Description: - ** Undertaking Reservation activities for FITs, Corporates and Groups as...


  • Vadodara, India Lead Ind IT Ltd Full time

    Job Profile: - Must have Knowledge of CRS (computerized Reservation System) Abacus / Galileo and Amadeus. - Shall have Diploma in Travel Tourism / IATA Courses etc. - Handle Independently Domestic & International Air Tickets. - Attend query on Phone, in person and in Mails. - In addition to Air Ticket shall render assistance in Visa, Issue travel Insurance...

  • Travel Executive

    4 days ago


    Vadodara, India Swastik Placement Agency Full time

    **Req. TRAVEL CONSULTANT** **Reservations, Sales and Booking Consultant** **Domestic and International Travel** **2-3 Years Exp. Min.** **Up to 35K** **Salary**: ₹15,000.00 - ₹35,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Vadodara, Vadodara - 390012, Gujarat: Reliably commute or planning to relocate before starting...


  • Vadodara, India BANAS RESOURCES LLP Full time

    **MAJOR DUTIES & RESPONSIBILITIES** - Responsible for providing administrative work for the head of a department or Office, or other Executive Staff member - May serve as a receptionist for department, or Office receiving callers - Maintain the organizational policies and procedures, as well as the specific Office and answers inquires over the telephone, in...

  • Front Desk Back Office

    23 hours ago


    Vadodara, India BANAS RESOURCES LLP Full time

    **Job description** **MAJOR DUTIES & RESPONSIBILITIES** - Responsible for providing administrative work for the head of a department or Office, or other Executive Staff member - May serve as a receptionist for department, or Office receiving callers - Maintain the organizational policies and procedures, as well as the specific Office and answers inquires...


  • Vadodara, Gujarat, India Tarasuns, A unit of Shree Ram Krupa Enterprise Full time

    **Banquet Sales Executive** The hotel Sales Executive role is important to the success of any hotel establishment. - Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel - Contact client/guests via calls or arranged meetings to discover their needs and requirements - Prepare and present sales proposal to...


  • Alkapuri, Vadodara, Gujarat, India TRADE NEXUS INCORPORATION Full time

    **MNC “Trade Nexus” is hiring Front Desk cum Executive/ Receptionist.** **We are looking for an Enthusiastic, Efficient & Trustworthy Front Desk Executive**, **Job Summary**: Provide exceptional customer service, manage reception area, perform administrative tasks, and support staff with stationery and Refreshment snack services. **Key...

  • Receptionist - Female

    3 weeks ago


    Alkapuri, Vadodara, Gujarat, India TRADE NEXUS INCORPORATION Full time

    MNC “Trade Nexus” is hiring **Front Desk Executive/ Receptionist**. We are looking for an Enthusiastic, Efficient & Trustworthy **Front Desk Executive,** **Who can**: Job Title**:Front Desk & Reception Support Representative** **Job Summary**: Provide exceptional customer service, manage reception area, perform administrative tasks, and support staff...


  • Alkapuri, Vadodara, Gujarat, India Marriott International, Inc Full time

    **Additional Information**Front Office Executive **Job Number**25009377 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Vadodara, RC Dutt Road, Vadodara, Alkapuri, India, 390007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete designated cashier and closing reports in the...

  • Junior Architect

    4 days ago


    Alkapuri, Vadodara, Gujarat, India Vaibhav Corporation Pvt. Ltd. Full time

    Coordinate and liaison with architects, interior designers, structural engineers, various consultants, contractors, sub-contractors, supervisors, quantity surveyors, liaisons and various internal departments of the company involved in the projects. Involving in architectural and baseline engineering value addition as a regular basis, using your experiences...

  • Wealth Manager

    2 weeks ago


    Bangalore/Mumbai/Ahmedabad/Vadodara/Baroda/Pune, India Hrizen techno services Full time

    About the company:Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand. As a trusted and customer-centric, one-stop financial services...