[Only 24h Left] Customer Service Executive

4 weeks ago


Tiruchchirappalli TN IN Massclick Full time

Job Summary We are looking for a proactive and customer-focused Customer Service Manager to join our team The ideal candidate will have strong communication skills a positive attitude and at least one year of experience in handling customer queries through calls emails or chat support Key Responsibilities Handle inbound and outbound customer calls in a professional manner Respond promptly to customer inquiries and resolve issues efficiently Maintain accurate records of customer interactions in the CRM system Coordinate with internal teams to ensure customer satisfaction Follow up with customers to ensure that their issues are resolved Meet daily weekly targets for call handling and query resolution Provide product service information and assist customers in understanding our offerings Required Skills Qualifications Minimum 1 year of experience in Customer Support BPO Telecalling Client Service Excellent communication skills in English and Tamil or local language Strong problem-solving attitude and patience in handling customer concerns Basic computer knowledge MS Office CRM tools Ability to work independently as well as in a team Good listening skills and attention to detail Education Any graduate diploma holder Freshers with strong communication may also apply Preferred Candidates Candidates with experience in telecalling helpdesk or customer relationship management Immediate joiners preferred Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Paid sick time Paid time off Work Location In person



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