Senior Consultant

1 day ago

Hyderabad India Argano Full time

Job Description Job Data JOB DESCRIPTION JOB TITLE: SAP CX Functional - Service Cloud V2 Senior Consultant (Offshore) Experience Required :5-9 years Location Hyderabad/ Pune/ Hybrid Shift timings: EST (5PM 2AM IST) Role Overview Responsible for the functional design, configuration, and deployment of the SAP Service Cloud V2 solution, ensuring effective service request management, knowledge base utilization, and seamless process flow with FSM and S/4HANA CS. Key Accountabilities - Configure and customize SAP Service Cloud V2, including Ticket Management, Service Order Processing, Knowledge Base, and Service Catalog. - Conduct workshops for requirements gathering, perform fit/gap analysis, and document functional specifications for the Service domain. - Configure workflows, queues, routing rules, and email channels for service ticket handling. - Work closely with the FSM Functional Consultant to ensure a smooth transition and integration for field service work. - Support all testing phases (SIT, UAT) and provide post-go-live functional support. Experience & Background - 7+ years as an SAP CX Functional Consultant, with 2+ full project lifecycles focused on Service Cloud (V2 preferred). - Deep understanding of ITIL principles and industry best practices for customer service management. - Experience defining service metrics and configuring reporting in the Service Cloud solution. Core Competencies - Expertise in SAP Service Cloud V2/V1 configuration, workflows, and service processes. - Strong knowledge of service contract management, warranty processes, and Installed Base (IBASE) integration. - Understanding of integration points between Service Cloud, FSM, and S/4HANA CS. Preferred Competencies - Experience with Service Cloud Analytics and Reporting configuration. - Familiarity with setting up Communication Channels (e.g., social media, chat) integration. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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