Manager/Sr. Manager

Job Description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world&aposs leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Key Responsibilities & Experience:

- Extensive Experience: Over 15 years of expertise in Customs operations and Customer Service.
- Client Relationship Management: Proactively manage relationships with a defined portfolio of customers and prospects.
- Performance & Compliance: Oversee Service Level Agreements (SLAs) with Standard Operating Procedures (SOPs), conducting monthly performance reviews with clients. Ensure all Customs entries and processes comply with AEO standards and latest regulations/circulars.
- Budget & Pipeline Management: Deliver regional/country customer budgets by maintaining a robust pipeline, ensuring strong contractual performance, and applying proactive strategies.
- Operational Excellence: Monitor Daily Status Reports, ensure Key Performance Indicators (KPIs) are met, and prepare delay analysis matrices for deviations beyond KPIs.
- Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) and Business Process Reviews (BPRs) with both customers and internal stakeholders.
- Strategic Alignment: Ensure Key Account activities align with global/regional sector strategies and contribute to regional customer initiatives and global business plan implementation.
- Collaboration: Coordinate with Business Development Managers (BDMs) on customer inquiries, account planning, and business reviews. Provide regular updates to BDMs and executive sponsors on business-critical issues, and consult on potential solutions and best practices.
- Implementation & Handover: Collect relevant customer information for RFI/RFP/RFQ, prepare documents for customer implementation, and ensure proper operational handover to meet customer expectations (SLAs & SOPs).
- Financial Acumen: Achieve financial targets through timely billing and efficient Accounts Receivable collection, managing DSO/DPO delta.
- Growth Opportunities: Drive growth within existing accounts by identifying and targeting new products or seizing spot opportunities.
- Customs & Trade Compliance: Result-oriented professional with extensive experience in Customs Clearance and Trade Compliance, staying updated on all relevant circulars/notifications.

Requirements

- Experience: Minimum of 15 years in Customer Service and Key Account Management (KAM).
- Education: Graduate degree required.

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