Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve With over 100 000 employees across 130 countries we work together to shape the future of global trade and logistics Join us as we harness cutting-edge technologies and unlock opportunities on a global scale Together let s sail towards a brighter more sustainable future with Maersk We OfferA tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development Setting you up for success is important to us An annual bonus based on company performance Every colleague at Maersk has access to a fantastic range of wellbeing mental health support and financial advice through our Employee Assistance Program For eligible roles we also offer short-term incentives to recognise appreciate and reward your work for delivering outstanding results Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options and what that might look like for you -Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment Activities may include the following but are not limited to - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more Administrative stream includes those who primarily support others by performing skilled technical administrative or operational tasks Jobs may range from highly supervised entry-level workers technicians and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas who have an ability to execute specialized work to support operations At the top of this career stream individuals work independently and apply standards yet can also make departures from established processes to resolve problems A colleague at this level works on tasks of limited scope and complexity exercises independent judgment within defined boundaries and guidelines and typically under supervision The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline Colleagues have knowledge of standardized work routines and methods general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor The job requires limited job and business knowledge at the time of hiring Preferred Experience -Should have 5 years of experience in International Voice supportShould be flexible to work in the Night ShiftInboud calling experience is mandatoryMaersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing