Health Advice Officer

2 weeks ago

Pune, India Aditi Tracking Support Full time

Job Description Role & Responsibilities: - Respond to health-related queries from the public via calls, messages, or online platforms. - Provide accurate, clear, and safe advice based on standard guidelines, protocols, and health resources. - Promote health awareness and government/public health programs to citizens. - Assist in Information, Education, and Communication (IEC) activities related to health campaigns. - Maintain and update records of citizen interactions, queries, and feedback. - Escalate complex health queries to senior health professionals when necessary. - Participate in training sessions to stay updated on new health guidelines, public health initiatives, and communication strategies. Desired Candidate Profile: - Strong communication skills and ability to explain health information clearly. - Basic knowledge of public health programs, hygiene, and preventive care. - Customer-service orientation and empathy while handling queries. - Willingness to learn and follow standard health guidelines. - Ability to work under supervision and maintain accurate documentation.

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