Technical Writer

Technical Writer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Job Family Definition Analyzes customer information requirements and product specifications to define technical content strategy and plan Designs and develops written and or visual product-related information - hard copy web - e g user configuration troubleshooting guides and online information interactive demos help systems integrated into product for a variety of audiences end user system administrators internal support engineers product developers training developers Codes builds compiles and tests online information and or sets-up loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development As customer advocate helps define refine product requirements Develops standards and style documents and templates scripts style sheets and script and graphic libraries to ensure common look and feel Interfaces with cross-functional areas as a member of the product development team such as marketing test support and manufacturing Management Level Definition Applies intermediate level of subject matter knowledge to solve a variety of common business issues Works on problems of moderately complex scope Acts as an informed team member providing analysis of information and limited project direction input Exercises independent judgment within defined practices and procedures to determine appropriate action Follows established guidelines and interprets policies Evaluates unique circumstances and makes recommendations What you ll do Information Dev Eng Staff Role Technical Writer Courseware Developer Location Bengaluru India The Product Adoption Content and Education PACE team develops and delivers the content our customers need to install manage and configure HPE s products and solutions HPE is all about powering connections and empowering change The Technical Writers on the PACE team strive for this goal daily by Putting teamwork first We know that we can do so much more collectively than we can individually We are respectful collaborative inclusive and courageous We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix Being unafraid to fail We know that everything won t be done perfectly the first time We go for it anyway When we make mistakes we get up brush ourselves off learn from the experience support each other and try again Remembering why our work is important Our job is to help make our customers successful We do this through simplified onboarding intuitive help in our applications and giving customers the content they need when they need it When we do this we help make their lives better which has intrinsic meaning We also help make something essential to life as we know it connectivity from anywhere to anywhere possible We measure our success against these goals We are looking for a curious Technical Writer and Courseware Developer to join our mighty team In this role you ll create customer-focused content including comprehensive concepts examples tasks reference information and in-product guidance for HPE s cutting-edge cloud services automation and Network Management products You ll also have opportunities to lead technical documentation projects The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers The ideal candidate is a persistent self-starter with strong collaborative skills who also has an interest in leading technical documentation projects This ideal candidate enjoys continuous learning and professional growth and can excel in a fast-paced highly technical working environment Responsibilities Design develop deliver and maintain customer-facing best-in-class user content Produce a range of deliverables including concepts and tasks for networking features in-product content installation instructions illustrations video scripts course modules and more Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs Analyze specifications and product descriptions and recommend the best documentation approach Learn the customer experience through hands-on usage of our cloud networking products Follow established style and process guidelines to provide consistency and completeness Lead technical documentation efforts with a small number of technical writers in an environment with defined stakeholders and established processes What you need to bring Demonstrated ability to produce high-quality accurate and easy-to-use technical content preferably for advanced software products 5 years of experience producing technical content BA BS in Technical Writing English Computer Science or related degree or comparable experience Good understanding of technology concepts such as cloud computing automation networking data centers security or other advanced software technology Ability to research complex technical concepts independently and collaboratively Familiarity with XML authoring content management and courseware development tools Strong problem-solving skills ability to make progress with less-than-complete information Excellent communication and collaboration skills Preferred Qualifications Hands-on experience with network technologies including routing switching security network automation virtual machines containers and cloud-services Hands-on experience with networking technologies such as cloud networking routing switching data centers or network security Familiarity with DITA XML authoring principles and content management concepts Familiarity with Markdown and MS PowerPoint for authoring content Experience leading technical documentation efforts with multiple writers Familiarity with program management methodologies and systems such as Agile and JIRA Familiarity with the junos OS Have industry network certifications Some experience with one or more modern content concepts such as Search Engine Optimization SEO developing scripts for instructional videos and multimedia productions writing microcopy User Experience UX illustrations and animations digital publishing content web analytics and more Additional Skills Accountability Accountability Active Learning Inactive Active Listening Administrative Procedures Agile Methodology Agile Scrum Development Bias Business Coaching Company Policies Creativity Critical Thinking Data Analysis Management Data Collection Management Inactive Deliverables Management Design Design Thinking Document Controls Empathy External Customers File Maintenance Follow-Through Group Problem Solving Growth Mindset 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india networking Job Engineering Services Job Level Intermediate HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories