Endpoint Engineer

Overview Synoptek We think globally act locally As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support enabling our global client-base to grow and transform their businesses We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team When you partner with Synoptek you engage with an ever-growing ever-evolving IT organization that provides a high-caliber team results growth and clarity Responsibilities EndPoint Engineer This is an amazing opportunity to work within one of the fastest growing Managed Services Providers We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning Duties and Responsibilities Manage and maintain enterprise endpoint devices Windows macOS Develop and maintain PowerShell scripts to automate routine endpoint tasks and deployments Monitor troubleshoot and support endpoint issues using remote management tools Deploy configure and manage endpoint protection solutions antivirus EDR DLP etc Work closely with IT Security and Infrastructure teams to ensure endpoint compliance and security Create and maintain technical documentation SOPs and reports Perform software deployments patch management and system updates across all endpoints Implement automation strategies to improve efficiency and reduce manual effort in endpoint management Qualifications Education Degree in technology or related field from an accredited college or university In lieu of a Bachelor s degree 3 years of experience in the same or closely related field occupation may be counted towards 1 year of education Microsoft role-based certification VCP EMCSA SCSP AWS Azure or preferred Experience Customarily has at least 6 years technical experience Customarily has at least 4 years systems engineer experience Customarily has at least 2 year of mentorship experience Customarily has at least 2 year of customer facing project management and client engagement experience Experience supporting Active Directory general server operating systems Experience managing industry leading cloud provider platforms Vcloud Azure AWS Linux preferred Experience managing remote access solutions including Microsoft RDS preferred Experience providing recommendations for new server hardware to meet specific requirements preferred Experience troubleshooting SAN technologies preferred Experience working with vendors in an introductory support role a plus Skills Attributes Synoptek core DNA behaviors Clarity Possesses excellent communication skills makes a concentrated effort to speak the customers language Ability to field questions with concise well-constructed responses OwnIT Shows integrity innovation and accountability in completing daily assignments Results Solutions focused and driven to resolve conflict quickly and precisely Proactively looks for opportunities to contribute to the company s business goals Growth Willing to learn and ask questions Constantly looking for new ways to improve yourself Ability to adapt and grow in a fast-paced environment Team Embraces both customers and colleagues as team members Ability to be flexible respectful engaged and collaborative Comprehensive knowledge of managed services multi-tenant support environments Hands-on virtualization experience using VMware and or Hyper-V Conceptual knowledge of how application data flows over the network firm foundation of OSI model Proven ability to isolate and diagnose problems with common Internet technologies DNS TCP IP SMTP SNMP HTTP SSL Knowledge of Patching process and tools Servers Operate with integrity follow through on commitments maintain a can-do attitude and demonstrate courage under pressure Comply with HR policies and meet general employment expectations Working Conditions We live by the motto work hard play hard and strive to support our employees in both their professional and personal goals We believe that by hiring the right people leading process improvement and leveraging technology we achieve superior results Work is performed primarily in an office or remote environment final location is subject to business need May be subject to time constraints and tight deadlines May require occasional travel EEO Statement We are proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age veteran status sexual orientation gender identity marital status pregnancy genetic information or any other characteristic protected by law and will not be discriminated against on the basis of disability It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors