Urgent Search: Onboarding Team Leader
16 hours ago
Job Description
Description for Internal Candidates
Job Role:
. Video call customers to complete the Full KYC
. Verify the details submitted by the customer while opening the account and Documents submitted are matching
. Ensure VKYC is completed by the Right Party only
. Should maintain a good relationship with the customer throughout the KYC process.
. Cross-sell other banking products.
. Give complete and correct information on all the products pitched to the customer
. Take call backs in case the customer is busy and ensure the follow up is done on time
. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
. Meet targets on conversion and Cross selling as defined from time to time.
. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirements:
. Graduate with decent English communication.
. Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)
. Candidate should have a pleasing personality and should be presentable.
- Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc.
- Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts
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