Analyst

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Overview This individual will be a member of the EMEA COE Finance India team Working closely with Finance teams in EMEA APAC and USA and they will play an important role developing the FP A function to support firm growth and be responsible for Prepare and present fund level monthly valuations of real estate investments and debt securities Responsible for the preparation and reviewing of Quarterly Reporting Net Debt Analysis FX and MTM Impact analysis as well as Board Meeting Material Reconciliation and Variance Analysis Close coordination with onshore and offshore teams to identify and reconcile the reporting data and provide regular variance analysis with explanations to global stakeholders Prepare and review materials for funds regulatory reporting Oversee co-ordination and submission of quarterly US Securities Exchange Commission SEC Disclosures for all International entities Assist with finance operations including Limited Liability Partnership administration and execution of centralised finance processes Continuously seek to create operational efficiencies and reporting enhancements Ad-hoc projects in support of the Firm s businesses new initiativesxcdx8fDoSupport process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and or emails in a courteous manner Document all pertinent end user identification information including name department contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA s defined in the contract Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call email requests Avoids legal challenges by complying with service agreements xcdx8fEssential Skills Experience Master s degree - Major Minor in Finance Banking or Mathematics is a plus Proficient clarity on basics of Financial statements Previous background within a valuation or reporting role a plus CFA designation and knowledge on derivatives is a plus Highly proficient in Advance Excel Powerpoint skills experience with Anaplan or Tableau is a plus Strong analytical and quantitative skills with a detail orientation Highly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environment Excellent interpersonal and communication skills both written and verbal Highly self motivated with ability to work independently and work effectively in a team Collaborative and able to build strong relationships with a broad range of stakeholders Strong initiative energy and confidence completing assignments with limited supervisioxcdx8fBuild capability to ensure operational excellence and maintain superior customer service levels of the existing account client Undertake product trainings to stay current with product features changes and updates Enroll in product specific and any other trainings per client requirements recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks xcdx8fDeliver No Performance Parameter Measure 1 Process No of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback 2 Self- Management Productivity efficiency absenteeism Training Hours No of technical training completed Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity