Executive Hub Operations

2 days ago

Villupuram Madurai Salem, India ********** Full time

Job Description

Role & responsibilities:Ensure Hub opening & closing is done as per operational standards and requirements.

- Supervise the Sorters who receive the shipments.
- Planning as per available resources and allocating shipment for bike and van deliveries.
- Ensure all team members are trained and are aware of operational standards.
- Sorting shipment as per defined routes.
- Create the Runsheet/Pickup sheet and assign daily work to WMs.
- Prepare Reports; Check and revert on mails.
- Execute ERP Transaction.
- Prepare and share Day End reports.
- Collection of cash, accounting and reconciliation with ERP.
- Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
- Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.
- Adhering & supporting the organization into seamless adoption of new policies & processes.
- Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.
- Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan.
- Provide support to the Wish Masters enroute and take necessary actions.
- Ensure unexplained Zero stock variance at the hubs on a daily basis.
- Achievement of Key Performance Indicators of TL as per companys goal.

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