Associate Director – Ads Operations

Who are we and what do we do? ShareChat (https://sharechat.com/about) is India's largest homegrown social media company, with 200+ million monthly active users across all its platforms, including Moj, a leading short video app which was launched in a record 30 hours. Founded in October 2015, with a vision of building an inclusive community that encourages & empowers each individual to share their unique journey and valuable experiences with confidence. We are spearheading India's internet revolution by building products through world-class AI & tech to evangelise the content ecosystem for India in regional languages. We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do. We place the utmost importance on user empathy & strive to work towards creating a world-class experience for them every day. Join us to drive how the next billion users will interact on the internet What You’ll Do? Operational Leadership - Lead end-to-end advertising delivery and operational execution across managed and self-serve advertisers. - Ensure accurate, timely, and reliable execution of campaigns, maintaining strong adherence to SLAs and workplace practices. - Oversee campaign setup, pacing, delivery optimisation inputs, advertiser support, reporting, and incident resolution. - Maintain high operational rigour through structured workflows, defined quality checks, and governance processes. - Drive a consistent, high-quality advertiser experience through timely communication and issue management. - Manage daily throughput for performance-focused advertisers, including agency-led and niche categories. Business & Revenue Ownership - Own end-to-end post-sales ad delivery and execution, ensuring accurate pacing, fulfilment of commitments, and delivery reliability across all advertiser segments. - Own revenue reporting, leakage control, utilisation efficiency, and funnel performance improvements across managed and self-serve channels. - Drive growth of performance marketing revenue across all operational channels through high-quality delivery and optimisation inputs. Collaborate with Sales on demand projections, advertiser trials, new category exploration, and delivery feasibility for upcoming campaigns. - Build operational stability and consistency to support advertiser retention, repeat business, and long-term revenue expansion. Process Excellence & Audit Governance. - Design and implement scalable processes for campaign delivery, reporting, audits, and workflow management. - Lead audit readiness, compliance reviews, policy adherence, and risk management across operational activities. - Ensure high reporting accuracy and maintain low policy or creative violation rates. Cross-Functional Alignment Collaborate closely with: - Sales: campaign delivery alignment, troubleshooting, and advertiser performance expectations. - Product & Engineering: issue resolution, feature gaps, experimentation support, platform improvements. - Finance: billing accuracy, monthly/quarterly reconciliations. - Legal: contract renewals, operational notices. - Sales Strategy: operational forecasting and readiness. - Content & Design: creator/content support and creative needs. Act as the primary point of contact for Sales across product, engineering, finance, and content queries, ensuring swift closure and clarity. Strategic Programs & Improvements - Lead operational experiments to improve performance, scalability, and advertiser outcomes. - Define and manage operational roadmaps for automation, efficiency improvements, and long-term scalability. - Identify systemic gaps and drive initiatives to improve delivery reliability, throughput, and operational quality. Who are you? - 7–11 years of experience in digital advertising operations, adtech, or scaled revenue operations. - Proven experience managing large-scale advertiser workflows and collaborating closely with Sales teams. - Strong understanding of ad delivery systems, performance management, and digital advertising operations across managed and self-serve models. - Proficiency with analytics tools such as Superset, Looker, BigQuery, and widely used industry dashboards. - Strong skills in Excel/Sheets and CRM tools; SQL knowledge is an advantage. - Demonstrated ability to work across Product, Engineering, Sales, Finance, and other cross-functional stakeholders. - Strong ownership, analytical thinking, structured communication, and the ability to handle high-pressure escalations. - Bachelor’s degree in Engineering, Business, or a related discipline preferred. Where will you be? Bangalore [Hybrid setup]