Transportation Specialist, Co Team

DESCRIPTIONNOC Network Operations Center is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA India and EU It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers FC and from Amazon FCs to carrier hubs In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations This second aspect involves network monitoring and significant analysis of network data Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time Within NOC s umbrella resides a fast-growing Last Mile support function - AMZL CO Amazon Logistics Central Operations AMZL CO is a team focused on driving higher quality at lower cost through standard work leveraging central management of the network Central Operations CO supports daily planning and execution functions that impact Delivery Station DS operations across the AMZL and EDSP XPT network CO aims to bring efficiencies to processes through standardization programmatic interventions and automations that improve planning scheduling and routing efficiencies reduce cost and free up time for station operators to focus on operational work We cover the following functional areas with global parity i Central Allocation - removes operator judgement on channel allocation by planning via O-TREAT 4 week to 1 week ahead 24 hour forecasting based D-1 capacity adjustments ii Centralized Routing and Scheduling CRS - executes block scheduling 1 week ahead D-1 block release and route planning D-day of on-road capacity centrally iii CO Systems Management COSM - performs station jurisdiction and sector configurations via JAS Jurisdiction Authority Service and handles sort route planning configurations iv Driver Support CO DS - aims to streamline the delivery process for DSPs and drivers by coordinating rescues through global tools - Rescue Planner RP Mission Control MC and v providing channel support for DSP Flex and Hub DP along with account and payment management - WST entry validation invoicing and weather incentives CO team embarked on the journey of becoming operations execution partner of NA and EU COs in Jun 21 with an immediate objective of leveraging people cost benefits through targeted offshoring and in the long term standardizing AMZL CO processes and technology in NA and EU and RoW Rest of World countries to establish worldwide parity providing a platform for knowledge sharing and building a hybrid structure for local innovation and speed to market while optimizing gearing ratios and cost structures We named the broader program MARCOPOLO Marcopolo Vision NOC s vision is to build a global Center of Excellence by being the prime provider of Last Mile Central Operations CO execution services to NA EU and RoW marketplaces in next 3 years This org will - 1 provide 24x7 coverage to all geographies 2 leverage centralization at scale to optimize HC through improved Operator Utilization by unlocking synergies across time zones 3 ensure at par or better SLA and quality by closely monitoring audit performance 4 enable operational parity and standardization across workstreams and geographies 5 leverage in-house automation team to automate manual execution 6 work closely with in-country program and operations teams to provide inputs on large scale process improvement programs including hands-off-the-wheel automations 7 support global expansion and standardization leverage learnings and best practices across geographies and 8 facilitate joint OP request submission exercises to product and tech teams by incorporating use cases across geographies Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders Trans Carriers Hubs Warehouses and resolves any potential issues that impacts customer experience and business continuity Trans Ops Specialist at NOC works across two verticals - Inbound and Outbound operations Inbound Operations deals with Vendor Carrier FC relationship ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery Outbound Operations deals with FC Carrier Carrier Hub relationship ensuring that the truck leaves the FC in order to delivery customer orders as per promise Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions An ideal candidate should be able to understand the requirements be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion We are open to hiring candidates to work out of Hyderabad and willing to come to office all 5 working days of the weekKey job responsibilities xc2xb7 Communication with external customers Carriers Vendors Suppliers and internal customers Retail Finance Software Support Fulfillment Centers xc2xb7 Ability to pull data from numerous databases using Excel Access SQL and or other data management systems and to perform ad hoc reporting and analysis as needed is a plus xc2xb7 Develop and or understand performance metrics to assist with driving business results xc2xb7 Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC xc2xb7 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data xc2xb7 Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered xc2xb7 Work within various time constraints to meet critical business needs while measuring and identifying activities performed xc2xb7 Excellent communication both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals and present these finding in a review forum Providing real-time customer experience by working in 24 7 operating environment About the team NOC Network Operation Center is the central command and control center for Transportation Execution across the Amazon Supply Chain network It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers FC and from Amazon FCs to carrier hubs In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data Key job responsibilities xc2xb7 Communication with external customers Carriers Vendors Suppliers and internal customers Retail Finance Software Support Fulfillment Centers xc2xb7 Ability to pull data from numerous databases using Excel Access SQL and or other data management systems and to perform ad hoc reporting and analysis as needed is a plus xc2xb7 Develop and or understand performance metrics to assist with driving business results xc2xb7 Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC xc2xb7 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data xc2xb7 Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered xc2xb7 Work within various time constraints to meet critical business needs while measuring and identifying activities performed xc2xb7 Excellent communication both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals and present these finding in a review forum - Providing real-time customer experience by working in 24 7 operating environment About the team NOC Network Operation Center is the central command and control center for Transportation Execution across the Amazon Supply Chain network It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers FC and from Amazon FCs to carrier hubs In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data BASIC QUALIFICATIONS- Bachelor s degree in a quantitative technical field such as computer science engineering statisticsPREFERRED QUALIFICATIONS- Experience with ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner