Executive Operations

Job Description

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- Purpose

Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift

- Key Responsibilities

Responsibilities

Operational

- Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for
- Ensuring timely and accurate connections of shipments onto the approved ground network
- Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift
- Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs
- Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift
- Manage connections of daily inbound and outbound shipments on the rail network
- In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations
- Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift
- Coordinate with check-posts and nakas for clearance of shipments
- Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub
- Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers
- Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same
- Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same
- Ensure availability of sufficient vehicles during the shift for inbound / outbound operations
- Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs
- Oversee vehicle placement at bays and monitor the tally and loading operations during the shift
- Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same
- Handle all internal/ external communications during the shift for smooth operations
- Check and revert on mails from management, in conjunction with relevant departments
- Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance
- Conduct daily staff briefings, including communication regarding any operational changes in the shift
- Support the Head Ground Hub in shift planning
- Ensure safe handling of all shipments and report any damage cases to the origin
- Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.
- Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
- Responsible for generation of all MIS related to Ground Hub operations during the shift

People

- Provide direction, guidance and support to the employees to help them discharge their duties effectively
- Ensure capability building for the team
- Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

Ensure service quality and excellence in the Ground Hub

- Timely connectivity of inbound loads to the PUD / DCs (% compliance)
- % Stock lying at hub (SLAH)
- Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit:
- Number of instances of misroutes and misconnections

Ensure Network Health in the shift

- Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles) in the shift
- % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift

Ensure Performance Driven Culture

- Adherence to Performance Management system timelines and guidelines