Senior Field Applications Engineer

About Us Join AMETEK Programmable Power a leader in cutting-edge programmable power solutions and systems We specialize in designing and delivering precision AC and DC programmable power supplies electronic loads power subsystems and compliance test solutions If you re ready to work at the forefront of differentiated power technologies this is your opportunity to make an impact in a fast-paced high-tech environment Job Summary Through in-depth product knowledge the Senior Applications Engineer is responsible for prioritizing evaluating and responding to incoming technical and commercial support requests from customers and our commercial teams The required technical support includes but is not limited to troubleshooting evaluating customer applications and providing product capability assessments new product recommendations application integration assistance customer and internal employee training and recommendation of product upgrade solutions when applicable The support offered by the Application Engineering team is administered pro-actively to our customer base through a mix of pre-sale and post-sale activities Key Responsibilities Develop and maintain functional expertise in adapting programmable power supplies to customer s applications In addition work to develop specific market expertise to become a resident expert in a particular segment relevant to our business Monitors application related trends and requirements providing guidance to our internal teams partners and clients Help feed those trends into our roadmap process through our Product Marketing department Develop and provide in-depth training and technical presentations at trade shows and events to educate customers and partners on the company s products or capabilities This may also include demoing new product or technologies at a customer site Assist in articulating our technical value proposition identifying key differentiating capabilities to prospective new customers and solutions partners Review customer specifications design requirements technical approach and commercial landscape to create customer proposals and qualify business opportunities Record detailed backup to validate the business case Provides mentorship guidance on technology trends to clients partners and employees product marketing sales management Respond to technical inquiries from existing and potential customers in a timely manner Work alongside and give guidance to product engineering and product marketing to validate and troubleshoot technical issues with respect to specific customer end applications In addition interface with them to validate technical alignment of the approach costs and lead time risks Develop integrate and utilize Self Help tools in conjunction with marketing to assist customers in selecting and applying the company s product into their specific applications Ex Technical notes White papers Application notes In addition develop segment specific content that assists the sales team in expanding their knowledge about an end application with our products at the forefront Ensure customer issues and customer proposals are responded to tracked and closed out in a timely manner along with the commercial team Own the issue Efficiently lead and mentor junior staff in the pursuits above Travel locally and globally up to 35 as needed to support company training diagnosis service and applications activity Minimum Qualifications Degree in Electrical Engineering with work experience in related industry Five years of technical application customer support or sales experience in the test and measurement industry preferred Due to the nature of BU s programs and products applicants must have the legal right to work in the U S and additionally must be legally authorized to access export-controlled information and source code Desired Qualifications Demonstrated ability to provide a high-level customer touch while using solid judgment advancing an issue to closure Ability to present an issue with a respective solution to senior management in a clear concise manner Detail-oriented and well organized Positive optimistic attitude enjoys communicating with clients via phone email in-person Excellent communication skills verbal and written with ability to present technical concepts in a clear manner to internal and external customers Highly committed to understanding the customer perspective Experience using and developing ATE test systems including test program development using LabView LabWindows CVI Agilent VEE Visual Studio or similar Integrated software development tools is a plus ability to learn is a must Ability to work under minimum supervision and using knowledge of pre-established guidelines and instructions to perform the tasks required Ability to provide technical leadership from personal technical experience to resolve open technical issues with the product and the client application including hardware software and firmware problems Ability to lead junior staff in troubleshooting and diagnosis of client application issues and product technical issues including hardware software and firmware problems Prior military experience AMETEK Inc is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over 7 0 billion AMETEK is committed to making a safer sustainable and more productive world a reality We use differentiated technology solutions to solve our customers most complex challenges We employ 21 000 colleagues in 35 countries that are grounded by our core values Ethics and Integrity Respect for the Individual Inclusion Teamwork and Social Responsibility AMETEK NYSE AME is a component of the S P 500 Visit www ametek com for more information