National Retail Operations Manager, Planet Fashion

Job Description Location: Bangalore Work Experience: 10 to 15 years Education: Masters Key Result Areas & Supporting Actions Contribution in Formulation & Implementation of Retail & Department Store Strategy - Proactively contribute to the formulation and direction of retail strategy; implement projects and trials for the Regions. - Clearly and concisely communicate business and Area objectives to ABMs, ensuring they remain well informed of business activity and their required contribution to targets. - Align Sales & Marketing: Work closely with Sales and Marketing teams to ensure strategies are cohesive and mutually supportive, driving both store performance and brand growth. Tapping Business Potential for the Region - Prepare quarter-wise footfall generation activity plans for stores; ensure every store receives appropriate support. - Create store business plans in consultation with RBMs and teams; coordinate with HO for execution support. - Analyze competition to identify opportunities/threats; recommend actions to leverage emerging trends. - Conduct business development visits; provide final opinions on B/C sites; filter leads from RBMs; anchor relationships with RBD local representatives. - Align Sales & Operations: Coordinate sales goals with operational capabilities to maximize business potential and customer satisfaction. Franchisee Management - Manage franchisee relationships from a business perspective. - Handle conflict resolution effectively to maintain smooth operations. - Align Sales & Operations: Ensure franchisee sales targets align with operational capacity and brand standards. SOP Compliance - Monitor RRM and audit reports to identify recurring trends at stores. - Ensure strict compliance with standard operating procedures. Merchandise Management - Liaise with Buying and Merchandising teams to ensure adequate stock supply in the region, maximizing stock potential. - Monitor RRM and audit reports to detect trends and recommend improvements. Visual Merchandising (VM) - Monitor the effectiveness of VM arrangements at outlets and recommend improvements. - Ensure store visual presentations consistently reflect the brand image. Marketing - Support the delivery of all marketing campaigns. - Align Sales & Marketing: Collaborate with marketing to translate campaign goals into store-level execution driving sales. Store Operations - Analyze store opening quality; study delay patterns. - Monitor operations and ensure compliance in cash, stock, and cost management. Suggest process improvements for 100% compliance. - Design and monitor new store launch plans, providing handholding during the first 3 months. - Identify underperforming stores and develop actionable business plans for improvement. - Align Sales & Operations: Ensure operational readiness supports sales targets and customer experience. Competitive Edge - Encourage RBMs to develop knowledge of competitor activity and local market conditions; recommend innovative actions to advance the business. - Motivate managers to identify trends and suggest product performance improvements that enhance brand achievement. Understanding Consumer Needs - Monitor CRM registration rates and consumer behavior patterns; suggest improvements for customer service. - Provide consumer insights to RBMs and store teams for better business outcomes. - Develop rapport with top customers (approx. 5 per store). - Manage agency collaborations for customer engagement, store launches, CRM campaigns, and analytics; negotiate contracts and extract meaningful data insights. - Align Sales & Marketing: Use consumer insights to refine marketing campaigns and sales approaches. Desired Skills and Experience - Retail - Retail Store Operations - Retail Analytics - Retail Customer Experience and Marketing - Sales & Marketing Alignment - Sales & Operations Integration