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Helpdesk Associate

1 month ago

Noida, Uttar Pradesh, India NTT DATA Full time

b Knowledge of troubleshooting Windows 7 8 10 Operating system PC Hardware Basic Knowledge of Edge Chrome Networking Messaging and MS Office COTS applications etc 2 Must be able to speak fluent English possess excellent writing and comprehension skills with excellent customer handling skills Provide L1 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure Good troubleshooting knowledge of MS Windows PC Hardware Browser MS Office COTS applications etc Basic Qualifications Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate Good communication skills with 6 months of international calling experience Good comprehension writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window