Cfe Consultant

We help the world run betterAt SAP we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from Please note that all interviews will take place between 6 00 PM - 12 00 AM ISTThe TeamManaging care services customer working for US customers Working hours 6 00 PM - 3 00 AM IST Managing care services customer working for US customers This team services Concur s premium support deliverables The team works directly with the customer s authorized support contact and deliverables solutions on customer systems in live system The RoleConcur Service Administrator is a designated configuration expert assigned to assist Concur customers solve configuration cases A successful individual in this position will manage and maintain the customer s configuration adding editing or removing configurable options as necessary The Care services team member will be responsible for the following activities Fulfill customer configuration needs Work with customers to analyze the requirements and provide suitable solutions Report and present complete details of work performed Adhere to SAP Concurs rules of engagement for working with customer Ensure adherence improvement of set KPIs such as SLAs technical expertise customer satisfaction Work towards removing roadblocks in terms of team s knowledge Manage customer escalation and liaise with internal teams Coach team members towards higher performance levels Work towards improving customer satisfaction from the Service Administration and care services portfolio Provide technical expertise at situations which demand higher level of expertise Experience Ability to understand complex business requirements Able to work with complex customer situations and translate requirements into configuration Apply disciplined approach towards solving customer cases Technical competence towards system configuration Good people management skills Should have managed complex customer situation Creative solution development Excellent communication and presentation skills Analysis and troubleshooting skills Knowledge of software deployment life cycle and testing practices Strong computer skills Microsoft Office knowledge Knowledge about programming skills is a plus Ability to present data in a skilled manner is highly desirable SAPInternalT2 CFET2xe2x80x8bBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusionSAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable world SAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training EOE AA M F Vet Disability Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability Successful candidates might be required to undergo a background verification with an external vendor Requisition ID 398458 Work Area Customer Service and Support Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 398458Posted Date Feb 19 2025Work Area Customer Service and SupportCareer Status ProfessionalEmployment Type Regular Full TimeExpected Travel 0 - 10 Location Bangalore IN 560093Job alert