[High Salary] Cloud Support Engineer Ii

Job Category Cloud Support Do you love leading and motivating world class technical support team Would you like to work across diverse geographies environments cultures and technologies Join our best-in-class technical support team The Technical Support Team resolves complex issues for global customers including Fortune 500 firms and Government Agencies Collaboration with cross-functional teams ensures exceptional service delivery Knowledge sharing and feedback drive continuous improvement in products and services Partner with the best As Associate Cloud Support Engineer at Akamai Technologies provide technical support for global online customers Enhance processes optimise operations and improve metrics to deliver an exceptional support experience As a Cloud Support Engineer Associate you will be responsible for Working as a trusted support partner to resolve customer questions and issues Providing technical team leadership and direction to organization Owning the problem resolution and collaborating with internal teams Leading investigations across Akamai s Distributed Network for optimized performance and delivery for customers Analyzing existing technical issues across Akamai s Distributed Networks and proposing solutions to prevent issues recurring Do what you love To be successful in this role you will Have 5 years of experience and a Bachelor s degree in computer science Engineering or relevant fields Have experience providing technical solutions support to B2B customers Be well versed in how the internet works it s underlying protocols with understanding of DNS HTTP S TCP Have basic knowledge of Linux and or Unix Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability Work in a way that works for you FlexBase Akamai s Global Flexible Working Program is based on the principles that are helping us create the best workplace in the world When our colleagues said that flexible working was important to them we listened We also know flexible working is important to many of the incredible people considering joining Akamai FlexBase gives 95 of employees the choice to work from their home their office or both in the country advertised This permanent workplace flexibility program is consistent and fair globally to help us find incredible talent virtually anywhere We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like We power and protect life online by solving the toughest challenges together At Akamai we re curious innovative collaborative and tenacious We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference Our teams use their global perspectives to put customers at the forefront of everything they do so if you are people-centric you ll thrive here Working for you At Akamai we will provide you with opportunities to grow flourish and achieve great things Our benefit options are designed to meet your individual needs for today and in the future We provide benefits surrounding all aspects of your life Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget both today and in the future About us Akamai powers and protects life online Leading companies worldwide choose Akamai to build deliver and secure their digital experiences helping billions of people live work and play every day With the world s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications while we keep experiences closer to users and threats farther away Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you