Lead Implementation Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Learn more about our culture and how we make our employees happier through The Sprinklr Way We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team This role is key to driving successful onboarding configuration and adoption of the Sprinklr platform for our clients across multiple industries Lead end-to-end implementation of Sprinklr s solutions for complex enterprise clients across diverse industries ensuring scalability performance and long-term value Architect scalable Sprinklr solutions that align with client objectives industry standards and the best practices Mentor and guide junior consultants promoting excellence in configuration client communication and delivery methodologies Own customer engagements as the primary senior point of contact driving platform adoption customer satisfaction and solution alignment Collaborate with Sprinklr support and internal teams like analytics CX or IT to resolve any platform issues ensuring seamless implementation and post-go-live support Proactively identify potential risks technical challenges and optimization opportunities implementing solutions that pre-empt issues and maximize client ROI Conduct advanced health checks and audits for key customers design remediation and enhancement plan to improve platform performance and adoption Lead client discovery workshops requirement gathering sessions and strategic planning for roadmap alignment and value realization Translate business requirements into platform configurations and use-case-driven setups Deliver expert-level consultation on Sprinklr capabilities integrations and industry best practices Establish trusted advisor relationships with customer champions and executive stakeholders What makes you qualified Strong analytical and problem-solving skills Desire and ability to rapidly learn a wide variety of new technical skills Self-motivated takes initiative assumes ownership Enthusiastic professional with a focus on customer success Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various time zones 5 Years of experience in implementation of SaaS products Proven track record in leading complex implementation projects Deep understanding of social media platforms Facebook Twitter X Instagram LinkedIn etc Strong understanding of social media ecosystems brand reputation management customer engagement Strong leadership mentoring and client-facing communication skills Direct experience in working with a social media management software is a plus Ability to manage multiple complex projects in a fast-paced dynamic environment Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes English language business proficiency mandatory Why You ll Love Sprinklr We re committed to creating a culture where you feel like you belong are happier today than you were yesterday and your contributions matter At Sprinklr we passionately genuinely care For full-time employees we provide a range of comprehensive health plans leading well-being programs and financial protection for you and your family through a range of global and localized plans throughout the world For more information on Sprinklr Benefits around the world head to to browse our country-specific benefits guides We focus on our mission We founded Sprinklr with one mission to enable every organization on the planet to make their customers happier Our vision is to be the world s most loved enterprise software company ever We believe in our product Sprinklr was built from the ground up to enable a brand s digital transformation Its platform provides every customer-facing team with the ability to reach engage and listen to customers around the world At Sprinklr we have many of the world s largest brands as our clients and our employees have the opportunity to work closely alongside them We invest in our people At Sprinklr we believe every human has the potential to be amazing We empower each Sprinklrite in the journey toward achieving their personal and professional best For wellbeing this includes daily meditation breaks and virtual fitness We have continuous learning opportunities available with LinkedIn Learning and more EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender race ethnicity age and lifestyle preference among others We value and celebrate diversity and fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also Sprinklr s EEO Policy and EEO is the Law