Excellent Opportunity with HCLTech || Walk-in Drive for OTC

Excellent Opportunity with HCLTech || Walk-in Drive for OTC (1-5Years) @ Bangalore on 20th Dec'25 Skills: - Billing - Collection - Dispute Management (under OTC) Date: 20th Dec'25 (Saturday) Time: 10:00 AM - 1:00 PM Venue: HCL Technologies, ITPL, Aviator Building, 8th floor, Whitefield Road, SEZ, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh (HR) Experience: 1 to 5yrs. Responsibilities: Dispute Management: - Dispute Management: Investigate and resolve customer disputes related to billing issues, ensuring timely and accurate resolutions. - Billing Queries: Handle and resolve billing-related inquiries from customers, providing clear explanations and solutions. - Direct Debit Rejections: Monitor and manage direct debit rejections, coordinating with customers and internal departments to resolve any issues. - Customer Communication: Communicate effectively with customers to understand their concerns, explain solutions, and maintain customer satisfaction. - Documentation and Reporting: Maintain detailed records of disputes, billing issues, and direct debit rejections, ensuring all information is accurately documented and reported for further analysis. - Process Improvement: Identify recurring issues or inefficiencies in billing or dispute management processes and work with the team to recommend improvements. - Cross-functional Collaboration: Work closely with the finance, customer service, and operations teams to ensure seamless dispute resolution and billing accuracy. Billing: - Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set. - Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items. - Monitoring of billing holds - CFM activity - Manual meter reading entry on behalf of customers/Partners - Identifying system issues and logging Solution Manger tickets to resolve - Ensure business targets on billing completeness, quality and timeliness are achieved. - Driving connectivity to ensure billing quality - Promote Portal usage – self-service for meter reading entry - Able to work under pressure and reach targets to the best of your abilities. - Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution. - Escalate, to the next level, any unresolved billing issues in a timely manner. - And any ad hoc duties as required. - To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules. - To ensure strict adherence to IC & Sarbox requirements. Collection: - Excellent analytical and reconciliation skills - Ability to work own initiative - Financial & commercial awareness / good numerical skills. - Problem solving aptitude & ability - Relevant and demonstrable experience of a collections role (Required) - Sap Experience - PC literacy, particularly in MS Office (Windows NT). - Demonstrate a customer focused orientation - Demonstrate a target focused orientation - Ability to work closely with customers & negotiation effective outcomes to their problems. - Committed approach to teamwork. - Resilient under pressure and able to quickly adapt to unforeseen work demands. - Self-motivated and willing to learn new skills - Adaptable to a changing environment - Able to control interactions with customers using persuasion and influencing skills. - Excellent communication skills. - Ability to liaise with Senior management Looking for candidate with an immediate to 30-days of notice period.