Infrastructure Specialist- App Dynamics

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis documenting and diagraming work for hand-off offering timely solutions and generally figuring it out This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients There are two halves to this role First contributing to current projects where you analyze problems and tech issues offer solutions and test modify automate and integrate systems And second long-range strategic planning of IT infrastructure and operational execution This role isn t specific to any one platform so you ll need a good feel for all of them And because of this you ll experience variety and growth at Kyndryl that you won t find anywhere else AppDynamics Architecture Demonstrate in-depth knowledge of all AppDynamics components including Controller Agents Events Service Analytics Database Agents Infrastructure Agents and End User Monitoring Agent Deployment Configuration Hands-on deployment and configuration of AppDynamics agents across middleware application servers databases and operating systems Customize agent settings for optimal performance and coverage Business Transaction Discovery Configuration Identify critical application workflows configure entry points and fine-tune auto-discovery to define effective Business Transactions within AppDynamics Health Rules and Policies Define and manage Health Rules baselines and policies tailored to application-specific behaviors Translate existing IT monitoring rules e g ITM into AppDynamics-based logic API and Tool Integrations Use AppDynamics REST APIs for automation data extraction and seamless integration with ITSM tools e g ServiceNow CI CD pipelines and alerting notification systems Analytics and Cognition Engine Leverage AppDynamics Analytics and Cognition Engine for advanced root cause analysis anomaly detection and generating actionable insights from application telemetry You ll be involved early to offer solutions help decide whether something can be done and identify the technical and timeline risks up front This means dealing with both client expectations and internal challenges - in other words there are plenty of opportunities to make a difference and a lot of people will witness your contributions In fact a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name That s the kind of impact you can have This is a project-based role where you ll enjoy deep involvement throughout the lifespan of a project as well as the chance to work closely with Architects Technicians and PMs Whatever your current level of tech savvy or where you want your career to lead you ll find the right opportunities and a buddy to support your growth Boredom Trust us that won t be an issue Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job and you ll continuously grow as a Cloud Hyperscaler Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer and there are opportunities at every skill level to grow in either of these directions Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Experience 5 years of experience in Application Performance Monitoring APM with 3 years specific to AppDynamics Strong hands-on experience deploying and managing AppDynamics agents Java NET Node js PHP Database and Machine Agents Proven expertise in Business Transaction configuration and performance baselining Deep understanding of AppDynamics Health Rules alert policies dashboards and workflows Experience with scripting and using AppDynamics REST APIs for automation and integration Strong knowledge of enterprise application architectures multi-tier web apps microservices containers Experience integrating AppDynamics with ITSM platforms e g ServiceNow and CI CD tools e g Jenkins Proficient in analyzing metrics logs and events for root cause diagnosis Preferred Technical and Professional Experience Exposure to other APM tools like Dynatrace New Relic or Datadog Experience with container orchestration platforms Kubernetes OpenShift and monitoring Kubernetes-based applications using AppDynamics Cluster Agent Familiarity with AppDynamics Synthetic Monitoring and End User Monitoring EUM Experience working in agile environments with DevOps practices Certification in AppDynamics e g AppDynamics Certified Implementation Professional is a plus Knowledge of common middleware WebLogic Tomcat JBoss and databases Oracle SQL Server MongoDB etc Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address