Jewellery Consultant

2 weeks ago


Mumbai, India Caratlane Full time

Job Description - Education, Certificate (Relevant education, achievement & certification) - Any bachelor degree is mandatory - MS Office certification / part of curriculum (Optional) - Knowledge (knowledge gained in the past relevant to this requirement) - Knowledge of Voice & Non-voice/Chat Process - Online sales / offline sales / customer service - Basic knowledge of Jewelry - Gold, Diamond, Platinum and Silver - Communication - Mandatory - Good spoken skill in English & Hindi and any other regional language in addition to this - Technology skills - Surfing - Google, Whats app, FB etc. - Computer operating knowledge - Good English writing skill - Mandatory for E-mail and Chat team - Experience (Specific type or amount of experience) - 1. 1 to 3 years of relevant experience in voice / non-voice & from jewelry industry is preferred - Job Description Role : Jewelry Consultant (Online Sales ) - Eligibility Criteria - Suitability Criteria - Willingness (Preference / Values / other requirements) - Job location Mumbai ( Andheri East) - Ready to work in night shift (Men - 24/7) - Ready to work in rotational week-offs (6 days in a month) - Extended working hours during festive and season times - Shift timing - 9 hours with strict adherence - Communicate with the customer via chat / calls / email and sell with the complete product description - Influencing and selling jewellery - Addressing all customer queries - Following up with the customers - Timely revert to the customers and clarifying their queries - Retaining the existing or new customers - Coordinating with inter departmental personnel - Working on ERP system, Magento, Ameo etc



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