It Support Engineer Intern

We are currently looking for an IT Support Engineering intern to join us in Pune India You will be assisting with day-to-day activities to support some of our key technical functions here at Red Hat encompassing areas such as business systems analysis enterprise hardware support IT customer experience software engineering data science or systems administration Red Hat will work to match you to the technical function best suited to your interests and skill sets In this role you will work in an environment where different perspectives are invited the best ideas are valued and people feel empowered to contribute Freedom and courage are two of our core values which is why you can practice taking risks and exploring the unknown and developing strengths Yet being a Red Hatter isn t just about being brave it s also about demonstrating commitment and sticking to it The focus for Red Hat s Intern Program is a dual partnership between the Emerging Talent Team and our intern managers We can offer you professional development social engagement and networking performance and development and meaningful work throughout your time at Red Hat Job Responsibilities Verify organize and update customer contact information Guide customers to register and use Customer Portal Answer customer s basic questions about the Red Hat subscription model Support customers on basic issue of using Red Hat products Call back customers to track and confirm the current status of the submitted technical issues Network with other talented interns in an inclusive workplace where you can be yourself and thrive Required Skills Excellent written and verbal communication skills in English Passion for software technologies and willingness to learn new applications Ability to manage tasks meet deadlines and analyze data to foster data-driven decisions Willingness to learn and proactively work as a part of a wider team About Red Hat is the world s leading provider of enterprise software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role Red Hatters are encouraged to bring their best ideas no matter their title or tenure We re a leader in open source because of our open and inclusive environment We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact Inclusion at Red Hat Red Hat s culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village Equal Opportunity Policy EEO Red Hat is proud to be an equal opportunity workplace and an affirmative action employer We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants If you need assistance completing our online job application email General inquiries such as those regarding the status of a job application will not receive a reply