Technical Process Executive- Fresher

4 weeks ago


Pune, Maharashtra, India Ghrs Training Full time
Job Description

Key Responsibilities:

- Respond to customer queries via phone, email, or chat in a timely and accurate manner
- Diagnose and troubleshoot technical issues, including account setup, software configuration, and hardware connectivity
- Walk customers through step-by-step solutions
- Follow up with clients to ensure full resolution of issues
- Escalate unresolved issues to appropriate internal teams
- Document technical knowledge in the form of manuals or solution articles
- Maintain high customer satisfaction and adhere to service level agreements (SLAs)

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