SAP - Convergent Mediation | AMS Support Engineer

Job Description

The Financial Systems team provides technology expertise to the finance department and is responsible for SAP, HANA, and connected 3rd party systems at Booking.com. We want to change the way people work with SAP, by building a finance application platform that supports simplification of business processes and empowers the finance community with better financial insights. We power our Financial Systems using SAP technology like FICA, BRIM (Convergent Mediation, Convergent Invoicing etc), ABAP, HANA, Java, Kafka, Mulesoft and SAP S/4 HANA 2022.

We are looking for a motivated and detail-oriented SAP Convergent Mediation (CM) AMS Support Engineer to join our dynamic team. In this role, you will support the integration and maintenance of SAP Convergent Mediation solutions, focusing on data flow management, interface monitoring, incident handling, and performance tuning. You will collaborate with a cross-functional team of SAP specialists, engineers, and product managers to ensure smooth operation of business-critical systems that interface with SAP FICA and SAP CI.

What you will be doing:

- Interface Maintenance & Monitoring: Monitor and maintain SAP CM interfaces, resolving issues to ensure seamless data flow between systems.
- Error Handling & Incident Management: Actively monitor Kafka, CM workflows, and upstream/downstream systems for errors. Handle P1 incidents and manage bug fixes and change requests.
- Health Monitoring & Performance Tuning: Track the health of Kafka consumers/producers and CM workflows, interworfflow(IWF). Optimize performance to handle large data volumes efficiently.
- Automation & Monitoring: Implement proactive monitoring and alerts for system health, interface execution, and Kafka DLQs using Grafana and Prometheus.
- Data Transformation & Validation: Validate and transform incoming data (Kafka, REST APIs, Files) to ensure compatibility with SAP CI and FICA.
- Backup & Recovery Management: Ensure regular backups of CM configurations and support recovery processes in case of failures.
- Change Management & Continuous Integration: Support CI/CD pipeline activities and assist in the documentation of WRICEF and SOPs.
- Support & Training: Provide day-to-day support for SAP CM workflows, assist in training, and share knowledge with internal teams.
- Observability & Metrics Reporting: Help develop monitoring frameworks, including Grafana dashboards and performance metrics, to ensure system health.
- Compliance & Security: Adhere to secure programming practices and assist with audit/compliance activities related to system changes and incident handling.

What you will bring:

Experience:

- 0-5 years in SAP CM, BRIM, related SAP implementation and/or support roles.
- Familiarity with Grafana, Prometheus, Kafka, or similar tools.
- Proven ability to troubleshoot complex technical issues and perform root-cause analysis for incidents.
- Strong documentation skills with attention to detail.
- Strong verbal and written communication skills to convey technical information clearly.

Technical Skills:

- Basic knowledge of SAP Convergent Mediation by Digital Route.
- Knowledge of Kafka, and integration technologies (REST APIs, FTP).
- Familiarity with DigitalRoute APIs and integration with SAP.
- Hands-on with Grafana dashboard setup and log aggregation tools like Loki.
- Hands on Linux Bash scripting experience.
- Exposure to ITIL processes and incident management tools.

Core Competencies:

- Strong troubleshooting and incident management skills.
- Ability to work under pressure and prioritize high-impact incidents.
- Good communication skills for team collaboration and support.

Preferred Knowledge:

- Experience with CI/CD pipelines, change management, or Digital Route Mediation modules.
- Working knowledge of Jira, Agile processes, Test Automation Tools is good to have.

Education:

- Bachelor's degree in Computer Science, IT, Electrical, Electronics or a related field.