Urgent: Deputy Digital Health – India Corporate

4 weeks ago


Bengaluru, Karnataka, India Aster Hospital Full time

Job Category Enabling Support Why This Role Matters Diagnostics is a foundational service for both preventive and chronic care This role ensures ADH s digital lab vertical operates smoothly grows efficiently and delivers a quality diagnostic experience to customers The role serves as a critical bridge between the digital platform lab operations logistics and customer engagement Key Responsibilities Business Ownership Growth Enablement Support the Lab Head in executing the eLab business strategy operations and performance Drive growth in lab bookings bundled test packages and repeat usage Track and report key performance metrics including test volumes conversion TAT adherence and customer satisfaction Stakeholder Collaboration Coordinate with Product team to improve booking flows test catalog features and report delivery experience Marketing Growth team to plan and implement campaigns wellness plans and seasonal diagnostics promotions Aster Labs team to ensure operational readiness quality control logistics and timely report delivery Diagnostics Fulfillment Partner Enablement Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model Support home collection routing of samples to processing hubs and logistics integration Monitor collection agent dispatch cold chain adherence and SLA compliance with internal or partner labs Operational Alignment Execution Excellence Ensure end-to-end operational readiness for digital lab services Identify and resolve blockers in order upload in operations of elab services Lead day-to-day issue resolution and escalation management Performance Monitoring Insights Maintain dashboards for business tracking and lab partner performance Present actionable insights to senior leadership for course correction and scale-up Key Performance Indicators KPIs Digital order volumes and GMV Adoption Engagement Digital Features Repeat Usage Customer Satisfaction Service Quality for eLab Strategic Expansion Innovation - Partnerships Activated New Offerings Geo Expansion Metrics Operational Efficiency SLA Management for eLab in collaboration with retail vertical - Sample pickup logistics and execution excellence Key Stakeholders Aster Digital Health Product Marketing and Leadership teams Aster Labs Collection Quality and Operations teams Logistics Partners and External Labs if applicable Requirements Education Experience Bachelor s in Life Sciences Healthcare Operations or Business MBA preferred 4-6 years of experience in diagnostics digital health or operations Experience working in platform-based healthcare models or lab fulfillment workflows preferred Skills Competencies Understanding of diagnostic workflows home collection and lab operations Strong coordination execution and problem-solving skills Proficient in data analysis reporting and stakeholder management Effective communicator with cross-functional leadership capability


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