3 Days Left) Client Implementation And Service

Who we are looking forThe Asset Owner AO - Client Service Senior Manager position is a management role responsible for a team of client service representatives providing both relationship management and daily operational support to our asset owner clients AO Senior Officer are also responsible for their teams work allocation and oversight process improvement strategies training of new staff problem resolution and serve as an escalation point for external and internal clients Why this role is important to usThe team you will be joining is a part of State Street Global Services SSGS SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions From core custody accounting fund administration and shareholder recordkeeping to complete operations solutions and servicing for alternative assets like OTC derivatives private equity and real estate SSGS tools help our clients make better investment choices and act on growth opportunities Join us if making your mark in the financial services industry from day one is a challenge you are up for What you will be responsible for Responsible for managing multiple external client investment manager relationships Responsible for the day-to-day management and successful oversight of the long-term relationships of assigned accounts Responsible for managing a team s of client service representatives Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved Proactive identification of client needs and potential internal issues impacting client satisfaction Works closely with internal teams and clients to drive execution of initiatives Facilitates communication between Client Service Operations other business units to ensure an effective operating environment Works with senior management keeping them informed of new developments service issues and new business opportunities May be responsible for client retention and revenue expansion through existing services and cross sell Provides project management support for client related initiatives Acts as a liaison between business units to ensure successful implementation of service deliverables are being provided to the clients and the team Manages internal and client expectations Manages conversion and new client relationships with minimal input contact from VP or AVP Education Preferred Qualifications BS BA degree required MBA desirable Must have a minimum of 14 years of related experience preferably in financial services industry Experience in relationship management strong verbal and written communications skills and some experience with presentations a must Must possess leadership and management skills Knowledge of computer systems financial operations and or mutual fund and related industries a plus Ability to travel up to 25 Night Shift - 7 30PM to 4AM IST About State StreetWhat we do State Street is one of the largest custodian banks asset managers and asset intelligence companies in the world From technology to product innovation were making our mark on the financial services industry For more than two centuries weve been helping our clients safeguard and steward the investments of millions of people We provide investment servicing data analytics investment research trading and investment management to institutional clients Work Live and Grow We make all efforts to create a great work environment Our benefits packages are competitive and comprehensive Details vary in locations but you may expect generous medical care insurance and savings plans among other perks Youll have access to flexible Work Program to help you match your needs And our wealth of development programs and educational support will help you reach your full potential Inclusion Diversity and Social Responsibility We truly believe our employees diverse backgrounds experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients We warmly welcome the candidates of diverse origin background ability age sexual orientation gender identity and personality Another fundamental value at State Street is active engagement with our communities around the world both as a partner and a leader You will have tools to help balance your professional and personal life paid volunteer days matching gift program and access to employee networks that help you stay connected to what matters to you State Street is an equal opportunity and affirmative action employer Discover more at StateStreet com careers