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Software Support Engineer

1 month ago

Hyderabad, Telangana, India Gunnam Associates Full time
Job Description

Work as a software support engineer as part of the Data Operations team who are responsible for
second/technical level support of the MCO application.
Actively analyze and resolve application incidents (JIRA tickets) in an Agile environment.
Interact with the Product Analysis, Product Development and the Quality Assurance teams between
Ireland, Bulgaria, and India.
The candidate will need to gather and analyze data to identify problem areas, investigate issues,
determine root causes and repair problems, utilizing tools such as SQL, Excel and various scripting
languages like Python and Perl
The candidate will need to analyze complex financial data and have an understanding of the various
products that are commonly traded by individual investors in order to serve as a point of contact for
data-related inquiries.
Work with the Support and Implementation teams based in Ireland, U.S. and Singapore, via daily
scrum meetings.
Contribute to scrum sessions and the overall improvement in our technical support process.
Providing pre and post technical support for major SaaS releases and occasional shift rotations.