Process Developer Mortgage Servicing

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer Mortgage Servicing We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to New loan Set up and review related to Mortgage Servicing. Responsibilities 1. New Loan Setup Administration Loan set up, review and funding of all Commercial, Mortgage Bond, AGRI loans, MAM PM (Mortgage Asset Management - Private Markets) for US or Third Party such as MCCM for Canadian. 1. Tax Administration or Insurance Administration Report generation obtaining property tax confirmation and property tax bills determining shortages timely payment of property taxes, reserve and invoices and performing escrow analysis. Collecting and conducting thorough review of insurance policies and insurance certificates to ensure validity, accuracy and compliance with the terms of mortgage documentation. 1. Process Escalation Process concerns, challenges or issues being encountered by the team will be referred to SME & Team leader for further review, investigation, and possible resolution before deciding to move or seek assistance from Toronto. Qualifications Minimum qualifications - Bachelor%27s degree in Business Administration, Accounting, Finance, Economics or any related course. - Experience in real estate finance, credit analysis or in mortgage environment is preferred. - Experience in North America property tax and insurance reviews Preferred qualifications - Keen attention to details. - Excellent written and verbal communication skills. Ability to converse effectively using the English language. - Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service). - Ability to clearly understand and act on presented problem statement to comprehend, capture as well as interpret basic customer information. - Candidate must demonstrate problem solving skills. - Able to work under pressure, and well-organized - Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines. Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.