Warehouse Operations Specialist

Job Description

Job Purpose

The Warehouse Operations Specialist will oversee end-to-end warehouse operations, ensuring efficient receipt, storage, inventory management, dispatch, and returns. The role is critical in maintaining compliance with pharmaceutical regulatory standards (GDP) while optimizing processes, leading teams, and ensuring the timely fulfillment of customer orders.

Job Duties and Responsibilities

- Manage and lead overall warehouse operations, including inbound (receiving), storage, inventory management, outbound (dispatch), and returns (RTOs).
- Ensure optimal inventory levels, batch tracking, expiry management, and accurate stock reconciliation.
- Implement and maintain best practices in warehouse processes and layouts to maximize efficiency and space utilization.
- Lead, train, and supervise a team of 10 warehouse operations and packaging executives to meet productivity, quality, and compliance standards.
- Monitor and ensure timely dispatches and deliveries in line with order schedules.
- Maintain strict adherence to Good Distribution Practices (GDP) and other pharmaceutical regulatory requirements.
- Oversee the use, upkeep, and preventive maintenance of warehouse equipment and infrastructure.
- Collaborate with vendors, transporters, and internal teams (procurement, logistics, sales, and quality) to ensure seamless operations and customer satisfaction.
- Develop, document, and enforce Standard Operating Procedures (SOPs) across all warehouse functions.
- Generate daily, weekly, and monthly reports on warehouse KPIs and operational performance.
- Drive continuous improvement initiatives through data analysis and operational insights.

Education

- Required: B. Pharm or B.Tech.
- Certification in warehouse or logistics management, Lean Six Sigma certification is a plus.

Experience

- Minimum 2+ years of experience in warehouse operations, preferably in the pharmaceutical or healthcare sector.
- Hands-on experience with Warehouse Management Systems (WMS) or ERP software.
- Proven track record of supervising and leading warehouse teams.

Knowledge, Skills, and Abilities

Technical & Professional Skills

- Strong knowledge of warehouse operations, inventory control, and pharma warehousing compliance (temperature control, batch management, expiry tracking).
- Proficiency in Warehouse Management Systems (WMS), ERP, and reporting tools.
- Data analysis and trend monitoring using Excel, Power BI, or similar tools.
- Understanding of GMP, GDP, and regulatory requirements.

Leadership & Soft Skills

- Proven ability to manage and motivate a warehouse team of 10+ members.
- Strong analytical and problem-solving capabilities.
- Excellent communication skills (Hindi & English).
- Ability to work collaboratively with cross-functional teams (procurement, quality, sales, logistics).
- Hands-on, reliable, and accountable leader with a focus on process improvement.

Working Conditions

- Location: On-site (Warehouse facility).
- Working hours: Full-time.
- Environment: Pharmaceutical warehouse with controlled storage conditions and equipment use.

About SayaCare

SayaCare is dedicated to making healthcare accessible and affordable for everyone, providing tested medications at significantly reduced prices since its launch in 2021. Every product comes with a test report, ensuring high-quality healthcare provision. SayaCare tests each batch at partnered NABL-accredited laboratories, ensuring reliability and safety. With over 100,000 customers, SayaCare offers a wide range of prescription and OTC products via an easy-to-use app. The company is rapidly expanding, continuously striving to meet the growing needs of its customers.

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