Senior Wedding Planner

3 days ago

Mumbai, Maharashtra, India A New Knot Full time
Job Description

Responsible for understanding of luxury and have a strong sense of international and Indian aesthetics in the weddings and events business In-depth knowledge of the weddings and social events industry and current ongoings in the Indian and global wedding scenario.

Preparing all event documentation and coordinates with sales, operations team and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education And Experience

- High school diploma or GED; experienced (1 2 years of experience) in the event management or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 3 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event

- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Responsible to develop and maintain assigned client relationships.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field sales team, operations and customer throughout the event process (pre-event, event, post-event).
- Performs other duties as assigned to meet business needs.
- Solicits feedback from other departments to identify areas for improvement to enhance the Wedding Planners experience.
- Have an eye for detail during planning as well as execution and ensure all clients requirements are met and exceeded Ability to plan and execute all the stages of a wedding starting from the business development stage, to pitching, budgeting, closures, planning, designing and producing

Ensuring and Providing Exceptional Customer Service

- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.

Leading Wedding Planning Team

- Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary.

Supporting and Coordinating with the Sales and Marketing Function

- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.

Conducting Human Resources Activities

- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.

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