Collections

Job Description Some Careers Have More Impact Than Others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Collections Business: Collections Back office Principal Responsibilities - Ensure quality and productivity standards are maintained. - Ability to learn and implement the process updates or changes quickly and accurately. - Ability to understand and interpret numeric data. - Ability to multi task - support achievement of team objectives. - Participate in development of cohesive teams. - Foster development of co-workers. - Contribute to the creation of a supportive work environment driven by people centric values. - Build professional relationships with colleagues in other areas. Qualification - Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position - Previous experience of working (3+ years) in a Customer Service environment and/or supporting customers in financial difficulty. - Excellent communication/skills both conversational and written. - Ability to work using a variety of systems on a computer. - Ability to organize work independently and as part of a team. - Positive attitude demonstrating teamwork and cooperation towards the achievement of operational goals and addressing barriers to exceptional customer service. - Previous experience of working in a Customer Service environment and/or supporting customers in financial difficulty. - Deal with an array of complex delinquency situations, employing effective decision making skills and knowledge when applying resolution tools that best meets the needs of the customer needs. - Empathetic approach with ability to build rapport and engender trust. - Committed and enthusiastic to an ever changing environment to take responsibility for own development, seeking regular feedback and challenging yourself to improve. What additional skills will be good to have - Proficient knowledge in Microsoft Excel, Word and Power point Presentation - Good presentation skills You'll achieve more at HSBC HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. - Issued By HSBC Electronic Data Processing (India) Private LTD***