Staff Software Engineer

Job SummaryThe Container Platforms team which encompasses the following functions is a pivotal part of delivering on the Technology strategy for the Bank which comprises Kubernetes Container Platforms Openshift Container Platforms There is a requirement for a Container Reliability Engineer within Container Platforms who will be a key member of the team responsible for building and supporting innovative container hosting platforms for Standard Chartered Bank The team has members in Kuala Lumpur in Singapore and in Bangalore and offers services based on Red Hat OpenShift Container Platform OCP AWS Elastic Kubernetes Service EKS Azure Kubernetes Service AKS and podman container runtime Key Responsibilities Oversee a team of engineers to manage the Kubernetes shared farm Lead and take responsibility for incident management of the platform including Major Incident Management MIM root cause analysis and remediation actions Lead and be accountable for production observability and monitoring to ensure effective platform management Handle all operational escalations related to support issues from stakeholders Lead all communications with external parties such as vendors and the open-source community to maintain platform stability Contribute to the design development delivery and support of container hosting platforms using OCP EKS AKS and podman Assist internal customers with re-architecting and migrating their applications for a container and micro-services platform Support services before they go live through activities such as system design consulting developing software platforms and frameworks capacity planning and launch reviews Own and deliver features and stories in the Container Platforms sprints peer programming and peer-reviewing with other team members Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity Be a member of the support and on-call rota for the Container Platforms team responding to platform or customer issues and driving them through to successful resolution Partner with customer support engineers to help and mentor them while they triage and diagnose technical support requests Help ensure that the Container Platforms team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them Continually self-educate on changes and improvements in the container orchestration and container hosting world to be able to continually self-criticise and improve the Container Platforms team s technical and service offerings Strategy Responsible for having awareness and understanding of the Group s business strategy and model appropriate to the role Business Responsible for having awareness and understanding of the wider business economic and market environment in which the Group operates Processes Responsible for executing and supervising the Containers SRE process People Talent Responsible for supervising SRE team Risk Management Identify assess monitor control and mitigate risks of the OpenShift Kubernetes Containers as well as understand the main risks facing the team and promote risk awareness Adhere to common practices to mitigate risk in their respective domain Governance Ensure all artefacts and assurance deliverables are as per the required standards and policies e g Standard Chartered Bank Governance Standards Enterprise System software Delivery Lifecycle etc Understand and comply with in letter and spirit all applicable laws and regulations including those governing anti-money laundering terrorist financing and sanctions the Group s policies and procedures and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk and compliance matters Embed the Group s values and code of conduct to ensure that adherence with the highest standards of ethics and compliance with relevant policies processes and regulations among employee s form part of the culture Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the Containers SRE team to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Perform other responsibilities assigned under Group Country Business or Functional policies and procedures Key stakeholders Application team CIO Engineering team Product owner Risk team ITSM teamOther Responsibilities Continuously provide feedback to improve our strategy people and processes Communicate effectively to both internal team members and customers Skills and Experience Kubernetes Container Platforms OpenShift Container Platforms Linux Unix SRE Incident Management Problem Solving Qualifications 10 Years of experience in Information Technology Must have hands on experience in production support using one or more containers orchestration platform such as Kubernetes Openshift or Docker Certified Kubernetes Administrator CKA qualification would be advantageous Red Hat Certified Specialist in OpenShift Administration would be advantageous Amazon Web Services and Azure certifications would be advantageous Licences and Certifications Accreditations - ITIL v3 Foundation or similar certifications or training would be advantageous Academic or Professional Education Qualifications IT related tertiary qualification or equivalent experience About Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 27992