Cloud Solution Architect

In the Small Medium Enterprise Channel SME C team we are looking for people with a passion for delivering customer success As a Cloud Solution Architect CSA Security reporting to the Cloud Solution Architect Manager you will enable SMC Small Medium and Corporate customers Partners to achieve their business outcomes based on their investments in Microsoft technology Leveraging your leading technical team s expertise you will drive the team to ensure customers get value from their Microsoft investments In this role you will adapt business models plans and solutions to insights Act as the voice of the customers VOC partners across communities to add and prioritize Leverages and champions an existing architecture approach to achieve agreed commitments to the customer partner Demonstrate and prove solutions capability and value Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints Lead customer partner projects that implement technical architecture Identify escalate and work to resolve technical blockers and route non-technical issues for removal Adapt methodology and apply governance to minimize business and technical risks Generate new ideas for changes and improvements Develop and expand existing impactful relationships with stakeholders Respectfully challenge customers partners when going in the wrong direction and escalate appropriately Identify Microsoft s strengths over competitive solutions to convince customers of solution Share ideas insight and strategic technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape Participate in external architect community events and share learnings with the internal team Lead architecture design resiliency reviews and technical optimization that result in production deployment application and increase customer usage Azure Consumed Revenue The CSA drives delivery execution through preparedness precision delivery overall utilization and high customer satisfaction in a cost-efficient manner Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities We are looking for a highly motivated and passionate Cloud Solution Architect CSA to drive customer transformation in our Solutions You will own the customer engagements including architecture implementation and production The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical architecture discussions with senior customer executives Architects IT Management and Developers to drive value to our customers and is open to travel to customer site as needed by business Key responsibilities include Understanding Customer Partner Technical Environment Insights about Customer Partner and Industry Gather customer partner insights e g feedback around technical preferences environments business needs competitive landscape and map architecture and digital transformation solutions to customer partner business outcomes Adapt business models plans and solutions to insights Understanding Customer Partner Technical Environment Internal Advocacy Act as the voice of the customer VOC partner by driving new feedback gaps blockers insights resources etc across communities to track add and prioritize using established channels e g UAT TFT Architecture Design and Deployment Architecture Proposals Receive and synthesize data about customer partner business and technical requirements address them with technical architecture s demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer partner Architecture Design and Deployment Requirements and Constraints Apply broad technical knowledge across various of architecture solutions to meet business and information technology IT requirements and resolve identified technical constraints Help to shape and enhance customers requirements Architecture Design and Deployment Resolving Blockers Identify escalate and work to resolve technical blockers e g changing configurations sample coding to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party Trusted Advisor Challenger Mindset Respectfully challenge customers partners when going in the wrong direction and escalate appropriately Trusted Advisor Competitor Insights Differentiated Value Proposition Understand the competitor s architecture solutions and identify Microsoft s strengths over competitive solutions to drive conversations with customers partners and convince them of solution Customer Usage Lead architecture design resiliency reviews and technical optimization that result in production deployment application and increase customer business value Drive efforts to ensure that the customer s environment and applications are well-architected Customer Satisfaction - Deliver positive Customer Satisfaction and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes Qualifications Technical Expertise At least 8 years of experience working directly with customers in any of the following providing technical readiness and training delivery of support services on-premises and remote technical support solution development account management technical requirements gathering At least 5 years of security related experience with any of the following security domain technologies Azure and Cloud Security Engineering Azure Security Infrastructure Databases Networking Virtual Machines Azure Secrets and Keys Azure Identity Troubleshooting of data logging and audit security monitoring Azure Governance and Compliance Microsoft Defender for Identity Microsoft Defender for Cloud Microsoft Sentinel Microsoft Client Server Operating Systems Security including related services eg Certificate Authority authentication authorization mechanisms encryption health attestation Microsoft Security recommendation experience eg Securing Privileged Access Credential Theft Mitigations Azure Security Services eg Azure Advanced Threat Protection Azure Information Protection Azure Security Center Azure Log Analytics Security Threat Landscape experience including advanced attack vectors and tools eg Pass the Hash Golden Ticket ransomware Infrastructure Security experience with competitive cloud security technologies cloud security platforms or any of the following Active Directory Azure Active Directory Entra ID Cloud workload protection Threat protection WAF Web Application Firewall Stateful firewall NG Firewall Data encryption and protection key services SIEM and Cloud Security Analytics Security Orchestration Automation and Response SOAR Security Operation Center Identity and Access Management Microsoft 365 Security Microsoft Defender for Office 365 Microsoft Defender for Cloud Apps Microsoft Defender for Endpoint Microsoft Purview Data loss prevention DLP Information Protection Insider Risk Management Privileged Access Management Data Security Posture Management DSPM Compliance Records Management Audit eDiscovery Data Life Cycle Management Microsoft SharePoint Advanced Hunting Simulation Training Threat Analytics Investigations Modern Management - Mobility and Security Solutions in any of the following Microsoft Intune Autopilot Desktop Analytics Conditional Access identity governance Azure Active Directory AAD Microsoft Cloud App Security MCAS Advanced Threat Analytics Microsoft Endpoint Configuration Manager Microsoft Defender XDR Endpoint Management Security related technologies Microsoft Enterprise Mobility Suite Security EMS Active Directory Identity Windows Defender Advanced Threat Protection D-ATP Office 365 Advanced Threat Protection Other endpoint security solutions and comprehensive threat protection technologies Experience Profile 12 years of total IT experience with minimum 5 years of experience in Infrastructure Cloud Security related profile experience in designing delivering or managing information security services Any of the below certifications Certification Any one of the certifications - Minimum SC-100 Cybersecurity Architect Certification SC-200 Security Operations Analyst Associate SC-300 Identity and Access Administrator Associate SC-400 Information Protection Administrator Associate SC-900 Security Compliance and Industry Fundamentals CISA CISM ITIL CISSP CISM CCSK CCSP CCAK CIRSC