Customer Support Executive

4 weeks ago

Surat, Gujarat, India Shipturtle Full time
About Us:

Shipturtle (www.shipturtle.com) is revolutionizing e-commerce with innovative, collaborative solutions for online retailers. We specialize in creating custom Vertical Marketplaces via Brand Collaborations, simplifying product management, order fulfilment, and business operations. With integrations across major platforms like Shopify, WooCommerce, and Magento, Shipturtle is the go-to partner for elevating e-commerce.

Job Summary/Objective:

We are looking for a Customer Support Executive to provide excellent customer service during the night shift (9PM - 5AM). The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience via chat, email, and calls.

Responsibilities:

- Respond to customer inquiries via live chat, email, and phone professionally and promptly.
- Troubleshoot and resolve product-related queries, technical issues, and service concerns.
- Maintain a high level of customer satisfaction by providing accurate information and solutions.
- Collaborate with internal teams (tech, sales, and operations) to escalate and resolve issues efficiently.
- Maintain detailed records of customer interactions, issues, and resolutions in CRM systems.
- Stay updated on Shipturtle's product features, integrations, and updates to assist customers effectively.
- Identify recurring issues and provide insights for process improvements.
- Ensure timely follow-ups and proactive customer engagement to enhance user experience.

Requirements:

- 1-3 years of experience in customer support, preferably in SaaS, e-commerce, or tech-based products.
- Excellent verbal and written communication skills in English.
- Ability to multitask and handle high-volume customer interactions efficiently.
- Strong problem-solving skills and a customer-first attitude.
- Basic knowledge of e-commerce platforms like Shopify, WooCommerce, or Magento is an advantage.
- Willingness to work in night shifts.

How to Apply: If you have experience in lead generation, marketing, and data analytics, we'd love to hear from you Send your resume to hr@shipturtle.com

Shipturtle is an equal-opportunity employer. Join us in shaping e-commerce's future.

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