Head of Operations

Company Description OpenCV University is a premier AI education institution offering in-depth and meticulously designed courses on Computer Vision and Deep Learning. We are creating the world's best resources for learning Artificial Intelligence and Computer Vision. Our courses and blogs are used by thousands of users daily. Check out: Courses: https://opencv.org/university Blog: http://learnopencv.com/ YouTube: https://www.youtube.com/c/LearnOpenCV/videos Our Journey We have come a long way from creating a Computer Vision Course in 2017, when Online Learning was just starting, to a full-fledged Ed-tech offering AI Courses. We take pride in saying we are a Bootstrapped, profitable platform powered by Big Vision Consulting. Check out our journey on the About Us page: https://opencv.org/university/about-opencv-university/ Mission: Our Mission is to make OpenCV the No.1 destination for anything related to Computer Vision, for students to learn, for working professionals to upskill, and for Companies to hire talent. Vision: OpenCV University's vision is to empower learners across the globe to be a part of a collective AI workforce through our comprehensive courses and an expert team of world-class instructors. About the Role: We are seeking a dynamic and strategic Head of Operations to lead and scale the company’s operational, sales-support, and cross-functional execution frameworks. You will work closely with the CEO and senior leadership to drive key business priorities, streamline company-wide workflows, and implement data-driven improvements that enhance efficiency, quality, and revenue outcomes. You will be responsible for building and leading high-performing teams, strengthening operational systems, and ensuring seamless collaboration across departments such as Product, Tech, Finance, Marketing, Sales, and Customer Support. This role requires a strong leader who can balance strategic thinking with operational discipline—someone who understands how to scale processes, build structure, and create accountability while fostering a culture of ownership, continuous improvement, and cross-functional alignment. Strategic Leadership & Team Management - Work closely with the CEO to monitor progress on key business initiatives and operational goals. - Support in planning, coordination, and follow-up on strategic projects across departments such as administration, operations, finance, and infrastructure. - Lead and manage the Operations team, overseeing hiring, onboarding, training, and capability development to ensure strong functional performance. - Conduct regular performance reviews, provide structured feedback, and support team members in their professional growth and skill enhancement. - Support team leads and managers in driving productivity, adherence to processes, and performance discipline across all sales and operational functions. - Contribute to workforce planning by identifying resource requirements, supporting staffing decisions, and ensuring adequate capacity during peak operational cycles. - Maintain a positive, collaborative work environment by addressing team challenges proactively and ensuring smooth communication across roles and functions. Operations Management & Process Improvement - Ensure consistent adherence to SOPs by standardizing, updating, and refining processes across teams to improve efficiency, accuracy, and scalability. - Implement routine quality checks and audits to ensure adherence to standard practices, data accuracy, and operational compliance. - Work closely with cross-functional teams (Product, Tech, Content, Customer Support, Marketing, Finance) to support the smooth rollout and adoption of new processes, tools, and operational initiatives. - Facilitate organizational change management by guiding teams through updated workflows, new tools, and evolving operational frameworks. Data Analysis, Reporting & Insights - Oversee the tracking and analysis of key performance metrics across sales and operational functions, ensuring data accuracy and timely availability. - Review and validate data captured from Website, CRM and reporting dashboards to maintain reliability and consistency. - Build and maintain dashboards and reports that provide visibility into daily, weekly, and monthly performance trends. - Analyze data to identify patterns, bottlenecks, and improvement opportunities, and present actionable insights to management to support strategic decision-making and operational planning. Sales Operations - Oversee end-to-end sales operations, ensuring that lead generation, lead sanitization, and CRM & Sales Funnel hygiene processes are consistently followed by the team. - Govern and optimize the use of sales tools (CRM, dialers, dashboards), ensuring best practices, correct usage, and maximum tool adoption across the team. - Review sales performance dashboards and reports regularly, highlight insights, and recommend strategic improvements to sales leadership. - Support the sales training function by ensuring teams receive effective onboarding on processes, tools, systems, and performance expectations. Qualifications and Experience - Experience: 6+ years of experience in a similar capacity within the education sector or business operations. - Strong analytical and problem-solving skills, with demonstrated expertise in previous roles. - Excellent communication, organizational, and interpersonal skills. - Ability to work independently, manage multiple priorities, and handle confidential information with discretion. Key Competencies - Strategic Thinking: Ability to understand business goals and align operations accordingly. - Analytical Skills: Proficiency in data interpretation and translating insights into actionable outcomes. - Project Management: Ability to manage multiple initiatives simultaneously with precision and accountability. - Communication Skills: Strong written and verbal communication for stakeholder engagement and leadership reporting. - Technology Proficiency: Expertise in MS Office Suite, Power BI, and collaboration tools. - Interpersonal Skills: Ability to work collaboratively with cross-functional teams and senior leadership. - Attention to Detail: High accuracy and thoroughness in documentation and analysis.